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PoshMark Customer FAQ

Top Answers & How-to Guides

How do I Contact PoshMark Customer Service?

The question we are asked most often is about how to talk to PoshMark customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover Access to My PoshMark Account?

Poshmark users can lose access to their accounts due to a variety of reasons. With these helpful tips you can regain access to your...

Are there any restrictions on what I can sell on PoshMark?

Yes, there are some restrictions on what you can sell on Poshmark. The platform allows users to sell new or gently used clothing, shoes,...
Ask any question you have about PoshMark customer service, get an answer now.

Recent PoshMark Customer Questions

HOW DO I GET A SHIPPING LABEL FOR A ITEM I SOLD

Once you make a sale on PoshMark, a shipping label is automatically generated for you. You will receive an email with the label, or you can find it in your account under the "My Sales" tab. Select the sale, and you will see the option to download or print the shipping label. Make sure to package your item securely, and attach the label to the package before shipping it out.
Asked Dec 17, 2024 7:55 PM

Sold an item, and I keep getting stuck in a verification seller loop, when I want to ship this at-long-last sale

This verification seller loop can be frustrating. It's typically related to account security measures. Make sure your account information is up to date and complete. Ensure you've confirmed your email and phone number, as this may help move past the loop. Sometimes logging out and back in or reinstalling the app can resolve the issue. If the problem persists, there is a link to the most up-to-date contact information right here on this page that can guide you further.
Asked Dec 16, 2024 12:39 PM

How do I get paid without putting my bank number/bank card number in your system? This is personal information and I do not want to give it out to anyone.

To receive payments without providing your bank account or card details, you can opt for a Poshmark payout option such as a check. This way, your personal bank information remains private. Please review the available payment methods in your account settings to choose the one that best fits your preferences.
Asked Nov 25, 2024 9:06 AM

Hello. I made a purchase, but now can't contact the seller.

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Oct 6, 2024 4:51 PM

I haven't received the upcycle gucci hat

If you have not received your Gucci hat, please check the tracking information provided with your purchase. If the item is marked as delivered but you have not received it, it might be a good idea to check with neighbours or your local postal service. Remember, after you buy an item on Poshmark, it should be shipped within 2 days and arrive within 7 days. If it has been longer than that, you can open up a case with Poshmark for a delayed shipment. Always save your emails and receipts as they can be useful in resolving the issue.
Asked Jun 12, 2024 11:07 AM

Help me with my PoshMark customer service issue

Ordering and Returns

How do I track an order with PoshMark?

Poshmark sellers typically ship orders within a few days, but delays can occur. Orders over $500 are sent to headquarters for authenticity...

How do I return an order to PoshMark?

Poshmark offers a streamlined shopping experience for new and secondhand items, backed by systems like Posh Protect and Authenticate....

How do I get a refund from PoshMark?

Poshmark has transformed the fashion shop-and-buy sector by connecting buyers and sellers of fashion and luxury goods. To get a refund,...

Can I cancel an order on PoshMark?

Yes, you can cancel an order on PoshMark. However, there are certain conditions and limitations to keep in mind. If you are a buyer,...

Account Management

How Do I Recover Access to My PoshMark Account?

Poshmark users can lose access to their accounts due to a variety of reasons. With these helpful tips you can regain access to your...

PoshMark Features

What are Posh Credits and how can I use them?

Posh Credits are virtual currency on Poshmark that can be used to make purchases within the app. It is essentially an in-app payment...

What payment methods are accepted on PoshMark?

PoshMark accepts various payment methods to ensure seamless transactions for buyers and sellers. Currently, the platform accepts all...

Is shipping included in the purchase price on PoshMark?

No, shipping is not included in the purchase price on Poshmark. The buyer is responsible for paying the shipping fee separately. Poshmark...

What is Posh Protect and how does it work?

Posh Protect is a buyer protection program offered by Poshmark, a fashion and accessories marketplace. It ensures that buyers receive...

Are there any restrictions on what I can sell on PoshMark?

Yes, there are some restrictions on what you can sell on Poshmark. The platform allows users to sell new or gently used clothing, shoes,...
We look to the PoshMark issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PoshMark issues reported to GetHuman
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