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JCPenney Customer FAQ

Top Answers & How-to Guides

What is JCPenney's Phone Number?

The question we are asked most often is about how to talk to JCPenney customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Name on My JC Penney Credit Card?

You can change the name on your JC Penney credit card whenever you need to. If you wish to get a name change, contact the support team...

What are the benefits of having a JC Penney credit card?

Having a JC Penney credit card offers numerous benefits to customers. Firstly, cardholders receive exclusive discounts, promotions,...
Ask any question you have about JCPenney customer service, get an answer now.

Recent JCPenney Customer Questions

How can i chat with a representative

You can chat with a JCPenney representative through the JCPenney website. On the customer service page, click on "Chat with us" option which is typically available at the bottom right side of the page. This feature is typically available 24 hours, 7 days a week. However, keep in mind that there might be times when the chat function is unavailable due to high demand or after business hours. We recommend having your order number or account information at hand to facilitate any inquiries or troubleshooting they may assist you with.
Asked Apr 12, 2024 4:21 PM

Can I get a refund if clothes don't fit

Yes, you can. JCPenney has a flexible return policy for items that do not fit. You can return the item to JCPenney in its original condition with the receipt, and tags attached, either by mail or at any of their store locations. Returns are usually processed to the original form of payment. However, please be aware that certain items may have specific return policies, so always check with the store or online for details.
Asked Apr 9, 2024 6:43 AM

Can you send me the address of JCPenny stores that does alterations please

We're sorry, but we can't provide a list of specific JCPenney locations that offer alterations. However, many JCPenney stores do have alteration services, usually associated with the sales of their formal wear or in-store Sephora locations. We recommend calling your nearest JCPenney store directly to confirm if they offer this service.
Asked Apr 3, 2024 4:45 AM

Help me with my JCPenney customer service issue

Black Friday Deals

How Do I Find Black Friday Deals for JC Penney?

Shopping enthusiasts should take advantage of the deals that retailers offer during Black Friday. GetHuman strives to help you get...

How Do I Make an Order for the JC Penney Black Friday Event?

If you wish to make an order for the JC Penney Black Friday event, you can check out the options on their website. The deals help you...

How Do I Return an Item to JC Penney from Their Black Friday Sale?

This article explains how JC Penney customers can return an item they purchased in the Black Friday sale. If you have recently purchased...

Cyber Monday Deals

How Do I Find Cyber Monday Deals for JC Penney?

JC Penny is a chain of stores that offer many commodities under one roof. During the Cyber Monday sale, JC Penny gives discounts on...

How Do I Make an Order for the JC Penney Cyber Monday Event?

Making an order for the JC Penney Cyber Monday event is simple. You may place your order online for amazing discounts on various items....

How Do I Return an Item to JC Penney from Their Cyber Monday Sale?

This article describes how to return a purchase made at JC Penney during their Black Friday sales event. Detailed instructions for...

Account Management

How Do I Change My Name on My JC Penney Credit Card?

You can change the name on your JC Penney credit card whenever you need to. If you wish to get a name change, contact the support team...

What are the benefits of having a JC Penney credit card?

Having a JC Penney credit card offers numerous benefits to customers. Firstly, cardholders receive exclusive discounts, promotions,...

Order Tracking

How Do I Track My JC Penney Order?

J.C Penney makes it easy to track your order through their tracking page. You can either enter your phone and order numbers or log...

Return Policy

What is the JC Penney return policy?

Our return policy at JC Penney is designed to ensure customer satisfaction. We gladly accept returns within 60 days of purchase, with...

How long does it take to receive a refund for returned items?

The refund process at JC Penney typically takes around 5-7 business days to complete. Once the returned items are received and processed...

Can I return an item purchased online in-store?

Yes, JC Penney allows customers to return items purchased online in-store. This convenient return policy enables customers to avoid...

Payment Options

What types of payment does JC Penney accept?

JC Penney accepts various types of payment to provide convenience and flexibility to its customers. At our stores, you can make purchases...

Can I request a price adjustment if an item I bought goes on sale?

Yes, JC Penney allows price adjustments for items purchased before they go on sale. If you purchase an item and it later goes on sale...

Services

Does JC Penney offer gift wrapping services?

Yes, JC Penney offers gift wrapping services to enhance the overall gifting experience for customers. Our dedicated team members are...

Do JC Penney stores offer alterations services?

Yes, JC Penney stores offer alterations services to ensure a perfect fit for your clothing purchases. Our skilled team of professional...
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