JCPenney Customer Service Issues

I picked up my order yesterday and waited in line for 45 minutes because the only person at customer service said it was his first day and didn't know what to do. Despite paging for management with no response, a person off the clock tried to assist but was unable to help. Another lady arrived 40 minutes later but couldn't help either. The situation dragged on until Eric from another department came to the rescue after 45 minutes and helped out. The inexperienced employee needed guidance to find my order, and I left without signing or receiving a receipt. Unfortunately, after all the waiting, I had to discard the food I bought when I got back home.

I made three clothing orders in late March and early April because I had lost weight. Unfortunately, the items I received were too big. I am struggling to retrieve my user ID and password, and despite three calls to customer service, I have not been successful. Additionally, I have misplaced my receipts and require copies for returning the items either for an exchange or credit. Your assistance in this matter would be greatly appreciated. Thank you, C.W.

I'm confused as to why I keep getting payment reminders from [redacted] for an account that was paid off on April 10, [redacted], for $25.67. The account number is: [redacted] [redacted] [redacted] 8 1. The payment was made from my bank account. I'm Yvon Lambert, just trying to get this sorted out quickly. Currently in Florida for the winter, but if this issue persists, I will have to send the credit card back in November [redacted]. Thank you.

I have attempted to contact your customer service line multiple times, encountering issues with the robot answering system. Despite pressing 1 as instructed to wait in line, another robot voice overlaps, leading to confusion and abrupt disconnection. This experience has been frustrating. Can a human representative please reach out to me instead? I wish to discuss the return of earrings to the Lexena, KS facility under Order #2[redacted] 1[redacted] and resolve this matter with a person, not an automated system.

Subject: Missing Items from Order #[redacted][redacted] Marked as Delivered Dear JCPenney Customer Service, I am contacting you regarding an issue with my recent order (#[redacted][redacted]) placed on July 1, [redacted]. Despite the tracking showing all items as 'Delivered,' only one out of the 24 items has reached me at 28 Myrtlewood Dr, Apt C, Henrietta, NY 14[redacted]. List of Missing Items: - 2 Yes, Please! 1/10 CT. T.W. Genuine Diamond Crossover Bands - 1 Yes, Please! 1/10 CT. T.W. Genuine White Diamond Bolo Bracelet - 1 Yes, Please! Womens Lab Created White Opal Cocktail Ring - 4 Yes, Please! Diamond Accent Genuine White Diamond Bands (Silver, Size: 7) - 7 YES PLEASE! 1/10 CT. T.W. Genuine Diamond Cluster Cocktail Rings - 8 Yes, Please! Diamond Accent Genuine White Diamond Bands (Yellow, Size: 7) - 1 Yes, Please! Genuine White Cultured Freshwater Pearl 14K Gold Over Silver Jewelry Set I have pursued solutions independently without success, and the situation has caused significant inconvenience and financial loss. I kindly request address verification, a thorough investigation, and a remedy through a refund or reshipment. To expedite resolution, please involve my son, Ahmer B. Ibrahim, reachable at [redacted] or [redacted] I trust in JCPenney's commitment to customer care and anticipate a prompt and satisfactory resolution. Thank you for your immediate attention. Sincerely, Behzad Ghaznavi

To the store manager or headquarters, I wanted to share my positive experience at your Dadeland Mall store in Miami, FL. Specifically, JCPenney located at N Kendall Drive, Miami [redacted]. My transaction number was [redacted] on 7/18/23 at 12:32 pm, with associate Ivelisse (Assoc: [redacted]). Ivelisse was incredibly friendly and helpful, assisting me with a credit card application for a discount. I had a wonderful experience, and I appreciate her excellent service. All the associates I encountered during my visit were also very friendly and helpful. It's clear your store has a great atmosphere. Please ensure your associates are appreciated and happy. I filled out a survey but couldn't leave positive feedback for Ivelisse. If you see this message, please reach out to me. Thank you, Georgina

While shopping at JCPenney in the Staten Island Mall on Richmond Avenue in Staten Island, NY, I accidentally left my $[redacted] hearing aids on a display. I have been trying to reach the store for days to inquire about them, but I have not received any response. I managed to get a case number and contacted someone at the corporate office. I am now looking for advice on what steps to take next regarding this matter. My contact number is [redacted], and my case number is [redacted][redacted].

I purchased several Playtex bras during a sale - 2 beige and 8 white. I received a notification that only the beige ones will be shipped, and the white ones were canceled. I am curious as to why they were canceled rather than backordered. This is my first purchase with your company, and if this is standard procedure, I am disappointed. I assume the cancellation was due to the quantity ordered during the sale. My order number is: [redacted][redacted]. Thank you, J. Louk

On Monday night (Labor Day) at 11:30 pm, I attempted multiple times to place an order on jcpenny.com. However, their website kept freezing, forcing me to exit and retry repeatedly. Despite my efforts over 30 minutes, the checkout process disruptions caused me to miss the deadline for the Labor Day discount. I am disappointed as I was dedicated to placing my order promptly. Since then, I have been trying to reach JCPenney customer service to inquire about receiving an exception or credit for the missed discount due to the website's malfunctions. I struggled to place my order before midnight, and if not for the technical issues, I could have completed the order in just 2 minutes. I am frustrated by the situation and hope for a resolution.

I returned an item on September 25th at the JC Penney store in Schaumburg, IL. I had my receipt, and the pants still had their tags. However, my frustration stems from the unclear policy on returns. I made the purchase on 6/28/23 and returned it within that timeframe, but was informed of a 60-day return policy. This information was not on the receipt or provided during purchase, only at the return desk. It resulted in a 50% difference in credit. Additionally, I was asked for my driver's license for identification, which I found unnecessary and upsetting. I had never experienced this before. I wish the return policy was clearly stated on receipts to avoid confusion. I felt like a thief returning an item I had bought. Your prompt response to my concerns is appreciated. - P.F.

While waiting outside Victoria Gardens JCPenney with my son, we witnessed an employee accidentally drop small baggies containing a white substance. Despite attempting to pick them up, one baggie was left behind and my son found it. I have the baggie and am willing to show and hand it over to you. The employee's name tag read Salena. I am concerned that a JCPenney worker might be involved in drug-related activities. This incident was alarming, especially with my son around. I have been a loyal JCPenney customer for years, and this situation has shaken my trust. I am considering seeking legal advice unless we can address this matter appropriately. It's vital to prevent such negligence, especially when minors are involved.

After updating my email on the website, a prompt is asking me to re-enter my JCP credit card number. However, the issue arises when it requests an expiration date that the JCP credit card does not have. I've reached out to both the bank and JCP.com for assistance, but each party insists the problem lies with the other. I managed to input the credit card number and security code once, but upon hitting enter, it reverted back to asking for the expiration date. As someone who relies on shopping online for "tall" selections not available in-store, this situation is frustrating. I believed that the online checkout process was supposed to be more straightforward. There seems to be a glitch that requires either an expiration date for the JCP credit card or a programmer to fix the issue.

I had a positive experience with JC Penney, having a $[redacted] credit line. Unfortunately, they reduced it to $[redacted] without informing me. According to Credit Karma, they claim my account was canceled, despite my zero balance. I want my account reinstated with the $[redacted] credit limit, as Christmas is approaching, and I rely on shopping at JC Penney. I am upset about how I was treated and may share my experience publicly if the issue is not resolved. It is concerning that my credit account was closed without permission, and I am considering escalating this matter to the Attorney General if necessary to address JC Penney's actions.

Good afternoon, I am attempting to contact someone at JCPenney regarding an experience I had in the portrait section of the store. On Saturday, 11/11/[redacted], I brought my two young children for pictures. As a single parent, it was my first time in such a situation, and the cost of the photos exceeded my expectations. Feeling pressured due to my children's behavior, the queue, and the time frame, I would like to discuss canceling or partially canceling the order. I have not received a response from previous emails and would appreciate a timely reply.