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IndiGo Customer FAQ

Top Answers & How-to Guides

What is IndiGo's Phone Number?

The question we are asked most often is about how to talk to IndiGo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the available options for in-flight entertainment on Indigo flights?

Indigo offers a variety of options for in-flight entertainment to ensure a delightful journey. Passengers can access an extensive collection...
Ask any question you have about IndiGo customer service, get an answer now.

Recent IndiGo Customer Questions

Which is the right way to enter the mobile number in the contact details

Enter the mobile number in the contact details without spaces or special characters. Include the country code at the beginning. For example, for an Indian number, you would use +91 followed by the 10-digit mobile number.
Asked Jul 22, 2024 6:39 PM

i booked the ticket and i havent received any message or ticket from indigo

We apologize for the inconvenience. Usually, booking confirmation is sent instantly via email or SMS. If it has been a few hours and you still haven’t received it, it could either be a delay in the system or there might have been a typo in your contact information. Please check your spam or junk folder in your email. If you still can't find your booking confirmation, we recommend getting in touch with IndiGo customer service as soon as possible to rectify the issue.
Asked Mar 3, 2024 1:21 PM

Non rieasco a cancellare un volo che purtroppo per motivi di salute non potrò prendere

Spiacenti per i tuoi problemi di salute. Hai la possibilità di cancellare un volo con IndiGo tramite il loro sito web o l'applicazione mobile. Accedi alla sezione "Gestisci prenotazioni" e segui le istruzioni per cancellare il tuo volo. Tuttavia, tenere presente che potrebbero essere applicate delle penali in base alle condizioni del tuo biglietto. Se hai acquistato una sorta di assicurazione di viaggio o hai specifiche clausole di cancellazione nel tuo biglietto, potresti essere in grado di recuperare parte o l'intero costo del biglietto aereo. Il rimborso avverrà secondo le politiche di IndiGo per le cancellazioni.
Asked Feb 20, 2024 3:47 PM

Help me with my IndiGo customer service issue

Cancellation

How Do I Cancel an Indigo Ticket?

If you've booked a flight on Indigo and need to cancel your ticket, you can do so online up to two hours before a domestic flight or...

Baggage Allowance

What is the baggage allowance for Indigo flights?

The baggage allowance for Indigo flights depends on the fare type and destination. For domestic flights, passengers with Lite fares...

Payment Options

What forms of payment does Indigo accept?

Indigo accepts a variety of payment methods to provide a convenient shopping experience. We gladly accept all major credit cards like...

Flight Changes

Can I make changes to my Indigo flight booking?

Yes, you can make changes to your Indigo flight booking. Indigo allows passengers to modify their bookings, subject to certain conditions...

Refund Policy

What is the Indigo refund policy?

The Indigo refund policy allows customers to request a refund for their purchase within 30 days of the original purchase date. To be...

Carry-on Restrictions

Are there any restrictions on carry-on baggage for Indigo flights?

Yes, there are restrictions on carry-on baggage for Indigo flights. Passengers are allowed to carry on one piece of cabin baggage,...

Special Assistance

Can I request special assistance for my Indigo flight?

Yes, Indigo offers special assistance to passengers with disabilities or those requiring extra support. To request special assistance...

Check-in Requirements

What are the check-in requirements for Indigo flights?

For Indigo flights, the check-in requirements are hassle-free and simple. Passengers are encouraged to check-in online from 48 hours...

Pets on Flights

Are pets allowed on Indigo flights?

Yes, pets are allowed on Indigo flights. Indigo Airlines has a pet-friendly policy that allows passengers to travel with their pets,...

In-flight Entertainment

What are the available options for in-flight entertainment on Indigo flights?

Indigo offers a variety of options for in-flight entertainment to ensure a delightful journey. Passengers can access an extensive collection...
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