IndiGo Customer Service Issues

Dear Ladies and Gentlemen, I would like to request the cancellation of the following flight: Flight Number: 6E-[redacted] PNR: UZMLVQ Date: October 24, [redacted] From: Mumbai to Goa Passenger: Eduard Schlaup Kindly cancel this flight as I will be arriving from Frankfurt and there will not be enough time to catch the connecting flight to Goa. Please email me the confirmation of the cancellation at [redacted] Kindly process the refund to my credit card. Thank you very much. Yours sincerely, Eduard Schlaup

Dear Sir/Madam, I am writing on behalf of my client, Mr. Daryl Sheldon, who held a valid PNR number IP2VMF and recently faced a distressing incident aboard Indigo Airlines flight 6E [redacted] from Mangalore to Bangalore on 30.10.23. The purpose of this message is to address the violation of Indigo Airlines' terms and conditions that endangered the passenger's health. It has been noted that Indigo Airlines' terms and conditions, as outlined in the 6E magazine and on their website, guarantee food services for flights exceeding 30 minutes. Unfortunately, during this 35-minute flight, the passenger was denied the opportunity to purchase a meal, despite having pre-booked a vegetarian option. This contradicts the commitment made in your terms and conditions and has caused distress to the passenger. The passenger is a well-traveled corporate business owner with knowledge of aviation regulations. As a diabetic, regular meals are essential for managing blood sugar levels. The refusal to provide the ordered meal not only breached company policies but also posed a significant health risk to the passenger. The passenger was even willing to pay for the meal, emphasizing the importance of the situation. This incident not only caused physical discomfort but also inflicted emotional stress on the passenger, impacting their well-being.