Hulu handles the majority of refunds to their discretion, so no action is needed on your part and refunds appear within five days. However, for billing errors you may find, it's necessary to open a ticket with Hulu. Log into your account to begin and call customer service if you run into any issues.
Hulu is a subscription-based online streaming service and since the subscriptions are monthly, and you can add or remove other viewing options or cancel your subscription, chances are you may receive a full refund or a prorated bill. So no action is needed for you to receive the refund, but it may take 3 – 5 days for your refund to appear on your statement.
However, if you've been double billed or found an error on your account that Hulu needs to address, you will need to sign into your account first to check your account history and then call customer service here for help on opening a refund ticket.
If you believe you're owed a refund because you were billed the wrong amount, Hulu lists the following scenarios as possible reasons why you were billed differently. Read on to learn more.
A temporary hold
If you recently signed up for Hulu or updated the payment information on your account, you'll likely see an authorization hold that shows as a pending transaction on your financial statement.
You edited Your Hulu Subscription
Making updates to your Hulu plan may result in a change to your monthly total.
For instance, if you subscribe to our Hulu add-supported plan and you decide to include an Add-on, you'll see a prorated charge for the Add-on before your next billing cycle starts, but future monthly bills will reflect the total charges, including any add-ons you purchased.
Taxes
If the increase is slight, it's likely you're being charged tax.
A Promotion Ended
Promotions are temporary so when they come to an end, your monthly total will stop reflecting the promotional amount and switch to standard pricing. Check your account for more details.
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