In a nutshell: To find out what options are available for expired Groupons, visit the Groupon homepage, scroll to the bottom for "Terms of Use," click
Many people buy Groupons with every intention of using them but don't actually get around to doing so. If you've purchased Groupons and they've since expired, the following is how to find out what your options are with those deals.
Web browser
Go to the Groupon homepage.
On the Groupon homepage, scroll down to the bottom of the website and look for "Terms of Use."
Click on "Terms of Use," which is all the way at the bottom of the webpage on a white background.
On the "Terms of Use" page, scroll down until you find the "Terms of Sale" link. It will be under the section that says, "These Terms of Use are organized as follows."
Click on the "Terms of Sale" link, which will take you to the "Terms of Sale" page.
Scroll down the "Terms of Sale" page until you locate the "Merchant Offerings" section. It will feature bold typography.
The "Merchant Offerings" section includes information about the various types of items Groupon offers, including (but not limited to) vouchers, getaways, merchant products, and coupons. Read through this section until you find the type of Groupon you have that's expired.
Read the section that pertains to your expired Groupon. It will offer information about that specific product and/or service, including about what happens if the deal expires.
If the paragraph about your expired Groupon deal didn't answer your question, decide if you want to contact Groupon customer service. Continue on to the next section if you need to contact Groupon.
Scroll all the way up to the top of the current page until you find the menu. It's on the upper left of the webpage and consists of three horizontal lines.
Click on the three horizontal lines to open the menu.
Scroll down the menu until you see "Customer Support" and click on it. Doing so will take you to the "Customer Support" page.
On the lower right of the "Customer Support" webpage, you'll see a blue horizontal bubble that says "Chat with an Expert."
Follow the step-by-step instructions in the chat bubble to speak to customer support. If the chat bubble doesn't appear, continue on to the next step.
If the Groupon chat bubble doesn't appear, you can go to the "Email Us" page of Groupon.
While on the "Email Us" page, fill out the requested information, including your email address and what you need help with.
Once you fill out all the information, click the "Send" button to send the email to Groupon customer service.
Groupon offers ample information on its website about your options if your deals expire. If you don't find what you're looking for, contacting Groupon customer service is easy and takes mere minutes.
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