In a nutshell: If your Groupon order is missing, check the merchant's website to confirm shipment details and contact them for assistance if necessary. Track the order online, as updates may take 24-48 hours. Ensure your shipping address is correct and search your home and with neighbors for
Is your Groupon order missing? Some deals may take time to ship, and you might need to visit the merchant's website to complete your order. If you've already placed the order, contact the merchant directly for any issues regarding shipment. If the delivery window has passed, check with them on the status of the order as well. For help tracking your order or resolving issues about a lost shipment, read this helpful guide.
Enter your email address and click Continue. You can also sign in via Facebook, Google and Apple.
Note that some orders may take 24-48 hours to update or show movement. If you don't see an update on the Groupon website, track the order via the carrier's website to see if it might have updated information.
When the status says delivered but the item is still missing, check whether the address you provided at checkout is correct. You can go back to the order details to verify the address. Also, check your home for any area where the package may have been placed. Don't forget to also check for any delivery notice and with your neighbors, as they may have your package as well.
Is your Groupon gift voucher missing? Check out the next steps on what to do.
First, ask the sender which email address the Groupon gift voucher was sent to, and look for an email from notify@r.groupon.com. The subject should be "Sender sent you a Gift". If you don't see the email in your inbox, check the Spam folder or the Promotions tab if you're using Gmail.
If you see the email, you can View the Voucher or add it to your Groupons.
You may also receive an SMS message for your Groupon gift voucher. Check a message that says, "Groupon Gift Voucher from Sender".
If you still don't see the gift voucher, ask the sender to resend it. Your friend or family member can log in to their Groupon account and resend the voucher from My Groupons to your phone number or email address. Ask them to contact you once they have resent the voucher. Your friends also have the option to send a PDF version of the gift voucher.
If you are still having issues with your missing order, feel free to send an email to Groupon. Fill out the form and describe your issue in detail. Don't forget to include the email address associated with your account, along with relevant documentation that can help your case. Click Submit Email.
When your order is missing because the address is incorrect, contact Support for assistance. Also, note that you can still edit the shipping address after placing the order, but before the fulfillment process. To edit the shipping address, go to My Groupons and click Edit Order, and you'll be able to modify the address from there. You can also ask for a refund when the order is missing, and refunds are processed within 3 days. Still need assistance? We can help you avoid long wait times over the phone. Get in touch with Customer Support today.
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