In a nutshell: If your Groupon is missing, visit Groupon's website using your cell phone and check your "My Groupons" page. If it's not there, contact
It's frustrating when you have proof that your Groupon was delivered, but it's nowhere to be found. There are several steps you can take to determine what happened and come to a resolution.
Purchase proof
Use your cell phone to visit Groupon's website to begin the process.
From Groupon's main page, click on the account circle in the upper right corner.
When you click on the account bubble, it will open a dropdown menu. Click on "My Groupons."
Double-check that your missing Groupon isn't there. The newest purchases are at the top. You may want to give it a few hours to see if the Groupon shows up in your account, as it's possible there may be a delay. If your Groupon is still missing, continue to the next step.
Your best course of action is to contact Groupon customer service. Have proof of your Groupon purchase available.
Go to the "Email Us" page on Groupon's website.
Fill in all the information on the "Email Us" form.
There's an optional "Add Attachment" section on the "Email Us" form. If possible, attach a screenshot of your delivery proof.
Check your message to ensure everything is filled out properly before you send it to Groupon.
Once you've reviewed your email to Groupon and your confident in its accuracy, click "Send."
Don't worry if you're unable to find your missing Groupon. Its support team is an email away, and they typically respond quickly to messages. Have your proof ready and contact Groupon as soon as possible for a speedier resolution.
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