In a nutshell: Finding a great deal on Groupon, such as a coupon or cashback, can be exciting until the code doesn't work. This article offers practical steps to take if your Groupon code fails. Start by signing into
Finding a great deal on Groupon, be it a coupon, cashback, or group deal, can be exciting, and the first thing you want to do is redeem it on the merchant’s website right away. But it can be frustrating when the code doesn’t work, almost like having a gift taken away. Don’t worry, though, you can still redeem your coupon and enjoy that restaurant visit or cashback with just a few steps. This article will walk you through practical steps to take if your Groupon code fails.
Visit the official website.
In the top right corner, sign in to your account. You have the option to sign in using email and password, Facebook, Google, or Apple. Enter your account details and click “Sign in.”
In the top right corner, click your profile. From the drop-down menu, select “My Groupon.”
Here’s you see all the Groupon you have bought. Find the deal that have trouble redeeming, and select view details.
Click on “View Voucher”. Complete this step when you’re ready to redeem your Groupon or save it as a PDF. Once you view the Groupon, you cannot trade, cancel or edit your order.
If your Groupon code isn’t working, sometimes the issue isn’t with the code itself but with the merchant’s system. Often, the businesses will manually apply the deal for you. Make sure there are no spelling mistakes, extra spaces, or restrictions, as some coupons may only work for specific events or transactions.
If the merchant can’t help or the code still isn’t working, it’s time to turn to the pros—Groupon’s customer support. They might ask for screenshot so be prepared. Note that you’ve got a two-hour window to report any problems or cancel an order, so be quick. Following these steps should help you successfully redeem your Groupon deal.
If your Groupon code doesn’t work, don’t panic. Start by checking for common issues like spelling mistakes, extra spaces, or specific restrictions tied to your deal. If everything seems correct but the code still fails, sign in to your Groupon account, find the troubled deal under “My Groupon,” and view the voucher. If the problem persists, contact the merchant directly, as they might be able to apply the deal manually. If that doesn’t work, reach out to Groupon’s customer support for help, and be ready to provide a screenshot of the issue.
GetHuman has been working for over 10 years on sourcing information about big organizations like Groupon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Bought a Groupon and the Code Does Not Work? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.