In a nutshell: To recover your GreenDot account, you need your user ID, social security number, or card number. If you don't have any of these, contact customer support. To reset your password, visit the
Customers can easily recover their GreenDot accounts but need their user ID, social security number, or card number handy. Without either of the three, the only option is to contact their customer support and speak to an agent. If you want to recover your GreenDot account, read this guide for the step-by-step instructions.
Sign in with your user ID and password. If you're the only person using the computer, consider checking the Remember USER ID box for easier login.
Check "I'm not a robot" and click continue. Follow the on-screen instructions to successfully reset your password and recover your account.
Another way to recover your account is to use your card info. To do this, go back to the Forgot User ID page and follow the next steps below.
Check "I'm not a robot" before clicking Continue. Follow the on-screen instructions to successfully recover your account. If you don't have either the user ID or card info, follow the next step.
Click continue to proceed to the next step.
Check "I'm not a robot" and tap continue. Follow the on-screen instructions.
If you're still having trouble recovering your account or lost your card and don't have access to your user ID and password, contact the 1-800 number to speak to a GreenDot agent.
Customers who lost their cards and don't have the user ID and password should request a card replacement. To do this, contact Customer Support available seven days a week. You may also snail mail them at their West Chester, OH office. GreenDot also offers chat support to customers, but unfortunately, they must first log in to use the chat feature. So if you still have other concerns, please don't hesitate to get in touch with Customer Support today.
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