The question we are asked most often is about how to talk to Green Dot customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
What's the customer service number for Green Dot if you don't have your card number
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jan 21, 2026 6:04 PM
I bought a greendot card last week, i loaded 80.00 on it. I registered the card but i dont have my user id to log in.
If you have forgotten your user ID, look for the option on the login page to recover it. Typically, you will need to verify your identity, possibly with your personal information or card details. Follow the prompts provided to retrieve your user ID.
Asked Dec 16, 2025 2:48 PM
Trying to make a moneypak deposit but locked out for 24 hrs how can i unlock my acct
To unlock your account after being locked out for 24 hours, you will need to wait until the lockout period is over. Once the 24 hours have passed, your account should automatically be accessible again. If you continue to experience issues after the lockout period, there is a link to the most up-to-date contact information right here on this page.
Asked Dec 10, 2025 9:34 PM
I can’t deposit my $100 bill at Walmart onto my card, why?
Some retailers, including Walmart, may have restrictions on certain denominations of bills, such as $100 bills. It's possible that they do not accept this denomination for cash deposits onto prepaid cards. We recommend trying a different location or checking with the store staff for their specific cash handling policies.
Asked May 1, 2025 9:26 PM
How to access a Greendot account when you lost the card and you don’t have access to the email or phone number on the account
If you’ve lost your Green Dot card and don’t have access to the registered email or phone number, it’s important to go through the account recovery process. You will need to provide identity verification information. Check the website for specific recovery options available for your situation, including any required documentation to verify your identity. Once confirmed, you can regain access to your account and order a new card.
Yes, Green Dot cardholders have the option to transfer money from their Green Dot card to another bank account using various methods.
Additionally, transfers may take a few business days to process, depending on the bank and the specifics of the transaction. Cardholders should be mindful of any fees that may apply when using this service, as these can vary. For the most current information on transfer options and related fees, it is beneficial to review the official Green Dot website, where detailed resources and guidelines are readily available....
We look to the Green Dot issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.