What Do I Do If My Frontier Airlines Flight Was Cancelled?

This article describes what to do if your Frontier Airlines flight gets cancelled. Frontier's cancellation policy is described, including a description of which kinds of cancellations they will and will not give refunds for. Instructions for requesting a refund are provided in three ways: by phone, by mail, and online.

If your Frontier Airlines flight was cancelled, your whole trip could be thrown into disarray. Read on to learn what you should do if this happens to you.

Frontier Airlines' Cancellation Policy

Frontier distinguishes between controllable and uncontrollable cancellations. A controllable cancellation is a cancellation that occurred because of events under the airline's control. Examples include mechanical issues, delayed flights, and delayed baggage. An uncontrollable cancellation is a cancellation that occurs because of events that are not under the airline's control. Examples include bird strikes, Air Traffic Control, and bad weather. Frontier offers full refunds for any unused portion of your ticket after a controllable cancellation. It does not offer any refunds for uncontrollable cancellations.

If Your Flight Gets Cancelled

Go to a Frontier Airlines desk and speak to the personnel there. They will try to find a way to get you to your destination on the next available Frontier flight. If they are unable to do so, you can request a refund.

How to Request a Refund

Online

Go to Frontier's Feedback page.
Enter your email address in the upper text field.
Write "Cancellation Refund Request" in the text field below it.
Select Refund Request from the drop down menu.
Enter the flight number, flight date, departure city, arrival city, confirmation code, and Frontier Miles number in the fields under the menu. They are not necessary, but they can expedite the process.
Enter any comments that you think are relevant in the text field near the bottom of the form.
Attach any relevant documents using the button below it.
Click on the Submit button.

By Phone

Call Frontier's customer service number.
At the first prompt say, "other options."
At the second prompt say, "feedback and concerns."
Explain your situation and request a refund from the customer service associate who answers your call.

By Mail

Send your written refund request, along with an explanation of the situation, to:

Frontier Airlines, Inc.
Attn: Customer Relations
PO Box 492085
Denver, CO 80249

Frontier will get back to you as soon as possible with an answer.

Why does GetHuman Write How-to Guides for Frontier Airlines Problems?

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What Do I Do If My Frontier Airlines Flight Was Cancelled?

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