What Do I Do If My Baggage Was Damaged with Frontier Airlines?
In a nutshell: If your luggage was damaged on a Frontier Airlines flight, report the issue by visiting their website. Locate the "Need Help?" section, then find the "Tips and FAQs" link. On the "FAQ Support" page, search for "Damaged"
Introduction
You always hope that your luggage won't get damaged when you fly. Unfortunately, sometimes it can happen. If you've recently taken a Frontier Airlines flight and your baggage was damaged en route, it's important to report the issue. The following is how you can start the process.
Visit the Frontier Airlines Website
Go to the Frontier Airlines website.
Locate the "Need Help?" Section
Scroll down on the Frontier Airlines homepage until you find the "Need Help?" section. It's directly below the "Get to Know Us" section.
Find the "Tips and FAQs" Link
Browse the "Need Help?" section until you spot the "Tips and FAQs" link. It's between the "Customer Service" and "Legal" links.
Go to the "FAQ Support" Page
Click on the "Tips and FAQs" link. Doing so will take you to the "FAQ Support" page.
Locate the Search Box
Find the horizontal search box on the "FAQ Support" page. It says "Search for articles..." and has a green-and-white magnifying glass icon to its right.
Click on the Search Box
Click on the search box, which will cause the cursor to blink and your phone's keyboard to appear.
Type Your Search Phrase
Type "Damaged" in the search box, but don't press the search button on your phone's keyboard.
Locate the Relevant Search Result
After typing "Damaged," relevant search results should appear right below it. Look for the one that says "My bag has been damaged, what should I do?" Click on it when you find it. This will take you to a page of the same name.
Read the Page
Read the "My bag has been damaged, what should I do?" page. It offers information about reporting the issue. It also includes the link to a "Damaged Baggage Form."
Take Further Action to Report Your Damaged Bag
Follow the instructions on the "My bag has been damaged, what should I do?" page. If you need further assistance, please move on to Step 11.
Contact Frontier Airlines Customer Support
If you need help reporting that your luggage was damaged, contact Frontier Airlines customer support immediately. A customer service representative can offer advice about how to proceed.
Before calling, make sure to have relevant information available, such as your flight details. You should also take a complete set of pictures of your luggage from all angles. Pay special attention to the damaged areas, including taking close-up photos. You'll likely be asked for these images and need to submit them.
Conclusion
You should ideally report the luggage damage to Frontier Airlines while you're still at the airport. However, if you didn't, reach out to the customer service team anyway. Don't delay; contact them as soon as you notice the damage so you can start the process.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Frontier Airlines Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Frontier Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Baggage Was Damaged with Frontier Airlines? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.