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Fitbit Customer FAQ

Top Answers & How-to Guides

What is Fitbit's Phone Number?

The question we are asked most often is about how to talk to Fitbit customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Fitbit Account?

As a Fitbit user, you want to be able to log into your account and see your progress. When you cannot log into your account, you can...

How Do I Add a Second Fitbit to My Account?

Fitbit is a fun way to keep track of your wellbeing which is made easier by owning more than one device. Fitbit makes it possible to...
Ask any question you have about Fitbit customer service, get an answer now.

Recent Fitbit Customer Questions

Keeps stopping even when charged. Doesn’t work all the time

We're sorry to hear you're experiencing issues with your Fitbit device. There could be several reasons for this problem. It could be due to software issues, physical damage, or poor battery health. Consider restarting your device as this often fixes any temporary software glitches. Also, always make sure that your device is updated to the latest version as this can correct known issues. If you recently dropped your Fitbit or exposed it to water, the device may be physically damaged. And lastly, the battery might need replacement if it's not holding a charge, even though it's been charged to 100%. If you've tried these steps and the problem persists, you might need to seek technical support.
Asked May 11, 2024 8:04 AM

Help me with my Fitbit customer service issue

Account Recovery

How Do I Recover My Fitbit Account?

As a Fitbit user, you want to be able to log into your account and see your progress. When you cannot log into your account, you can...

Product Returns

How Do I Return a Product to Fitbit?

Fitbit has products that blend sleek technology with fitness monitoring benefits. These products are an investment in your health and...

Adding Devices

How Do I Add a Second Fitbit to My Account?

Fitbit is a fun way to keep track of your wellbeing which is made easier by owning more than one device. Fitbit makes it possible to...

Repairs

Can my Fitbit be repaired?

If for some reason your Fitbit is broken or has stopped working, don't fret. We looked into all the ways to report it to the company...

Device Support

How do I get device support from Fitbit?

Fitbit's are great but as with any technology, they can break. Follow this guide to get the device support that you need to get your...

Warranty Claims

How Do I File a Warranty Claim for My Fitbit Device?

However, as is common with all technology, Fitbit devices do malfunction from time to time and in some cases it is not your fault....

App Troubleshooting

How Do I Do If I'm Having Problems with My Fitbit App?

If you are having any issues with your Fitbit device or app, here are some helpful tips to assist you.

Water Resistance

Can I swim or take a shower with my Fitbit device on?

Yes, you can wear your Fitbit device while swimming or taking a shower. Most Fitbit devices are water-resistant and designed to withstand...
We look to the Fitbit issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Fitbit issues reported to GetHuman
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