Experian Customer FAQ

We understand that not having access to your phone number can be challenging. You can follow the steps on the Experian website to verify your identity through other methods, such as email verification or answering security questions associated with your account. Ensuring your information is up to date helps maintain your account's security.

To close your Experian account, you typically need to submit a request through the Experian website or mobile app. Follow the provided instructions for account closure, ensuring that any remaining obligations, such as debts or outstanding balances, are settled before proceeding. Keep in mind that closing your account may impact your credit score or credit report.

To add a Fraud Alert on your Experian credit file, you need to request it through their website or by calling their automated line. A Fraud Alert notifies potential creditors to take extra steps to verify your identity before extending credit in your name. It’s a free service and remains on your credit report for one year, or longer if you can provide an identity theft report. There’s a link to the most up-to-date contact information right here on this page for your convenience.

We're sorry to hear about your loss. To cancel a deceased person's account, you'll need to provide Experian with proof of the death, which can be a copy of the death certificate, a copy of the obituary, or an official estate document. Additionally, you should provide information identifying the deceased such as a full name, addresses for the past two years, date of birth, and social security number. Please contact Experian directly utilizing the appropriate contact information on this page to facilitate this process. It's also essential to notify all three credit bureaus to help prevent any fraudulent activity on the deceased's account.

If your email and phone number have changed since your last access, you will need to update your personal information on the Experian site. Access your account by providing your previous info and any necessary security answers. Once logged in, you should find an option to update or modify your personal details, including email and phone number. After updating, remember to save changes. Make sure also to update your recovery email information so if you ever forget your login information, the recovery process can occur smoothly. If you are unable to access your account due to old information, Experian's contact page link on this page contains the most current contact information to reach out to them for help.