How do I lift an Experian security freeze?

In a nutshell: A security freeze on your Experian account protects against fraud and theft, but may hinder pre-qualified offers. Lifting the freeze is easy, either online or by calling Experian. Include personal information when

Christian Allen is the editor / author responsible for this content.
Jun 27, 2024

Introduction

A security freeze is a credit freeze on your Experian account, protecting you against fraud and theft. While a temporary freeze doesn't affect your credit score, lenders may not extend pre-qualified offers unless you lift the security freeze. The good thing is that you can easily lift the credit freeze on your account. If you plan to apply for a new credit, lifting your credit freeze is recommended. Read this article for the step-by-step guide on how to remove the freeze on your Experian account.

Log In To Your Account

Go to the Freeze Center and sign in to your account. You can also use the app if you have it downloaded on your mobile phone.

How do I lift an Experian security freeze? (Step 1)

Click Unfrozen

Just tap Unfrozen to permanently lift the freeze to leave your credit report open until you freeze it again. You also have the option to thaw your account if you want creditors to check them.

How do I lift an Experian security freeze? (Step 2)

Contact Experian

Those who can't go online can lift the freeze by calling Experian directly or via mail. If you'd like to do it by mail, send your request to the attached address.

Don't forget to include your full name, complete addresses for the past two years, date of birth, a government-issued ID, social security number and a copy of a utility bill. A bank statement will also suffice, if you don't have a copy of your utility bill.

How do I lift an Experian security freeze? (Step 3)

Conclusion

Just because your credit report is frozen doesn't mean you can't access your own credit report. There are also a few exceptions: debt collectors, landlords and government agencies may still access your frozen credit report. You can permanently remove the freeze, or thaw it for a week or a month. Granting a creditor one-time access to your credit report is also possible. All you have to do is sign in to your account to see all your options. Do you still have questions or concerns about an Experian security freeze? Contact Customer Support today.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I lift an Experian security freeze?

Why does GetHuman Write How-to Guides for Experian Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Experian in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I lift an Experian security freeze? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Experian

Asked 5 years ago
Updated 6 months ago
Viewed 2,725,017 times
Experian
experian security freeze
lift experian security freeze
Remove Credit Freeze
Account Access
tech Support
Remove Credit Freeze
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!