DraftKings Customer FAQ

If you're not receiving your withdrawal verification emails, please check your spam or junk email folder, as emails sometimes land there. Ensure that the email address associated with your account is correct and up-to-date. If everything seems fine but you're still having issues, there might be a delay in processing or delivery. Keep an eye on your account notifications as well.

Your DraftKings account may be locked for various reasons including failed login attempts, verification issues, suspicious activity, or breaches of terms of service. We recommend reviewing any recent emails from DraftKings for more details and instructions on how to resolve the issue.

We're sorry to hear that you're experiencing trouble with your account. While we don't have the ability to unlock DraftKings accounts directly, please stay assured that if you've submitted all of the correct documents, the DraftKings verification team will be hard at work on your case. Approval often depends on the quality and legibility of the documents you have submitted. If the provided documents were not clear or the requested details were not completely visible, there could be a delay in the approval process. However, rest assured that they aim to complete these reviews as quickly as they can, usually within 24-48 hours. In the meantime, we appreciate your patience and understanding.

Unfortunately, to participate in paid contests on DraftKings, you’re required to have a valid social security number. This helps DraftKings ensure all users comply with regulations and legal requirements. If you don't have a valid Social Security Number, you cannot register for paid contests in DraftKings. You can, however, still register to play free contests. We don't recommend using alternatives to your SSN due to the potential for misuse and fraud. Remember to never reveal your SSN to anyone yuo don't trust.

We're sorry to hear that you're having trouble with your account. In most cases, DraftKings restricts accounts due to any suspicious activity or if some necessary verification details are outstanding. Before any withdrawal, it is required to verify your account which includes your identity and your address. If these are not verified or if there is any issue in your account then you might face trouble in withdrawal. For your case, it's recommended to resolve any pending issues on your account and verify your details. Once your account status is back to normal, you should be able to make your withdrawal.