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Dog.com Customer FAQ

Top Answers & How-to Guides

What is Dog.com's Phone Number?

The question we are asked most often is about how to talk to Dog.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer grooming services?

Yes, we offer professional grooming services for dogs at Dog.com. Our experienced groomers are dedicated to providing the highest level...
Ask any question you have about Dog.com customer service, get an answer now.

Returns and Exchanges

What should I do if the item I received is damaged or defective?

If the item you received is damaged or defective, please contact our customer service team as soon as possible. Provide details regarding...

What is your return policy?

Our return policy at Dog.com allows you to make returns within 30 days of purchase. We want to ensure your complete satisfaction with...

Products

What kinds of products does Dog.com sell?

At Dog.com, we strive to meet all of your canine-related needs by offering a wide range of high-quality products. Whether you're looking...

Do you sell dog food?

Yes, Dog.com is proud to offer a wide range of high-quality dog food options to cater to the dietary needs and preferences of your...

International Shipping

Do you offer international shipping?

No, Dog.com currently does not offer international shipping. We only provide shipping services within the United States. Our priority...

Shipping and Delivery

How long does shipping take?

Our shipping times vary depending on the destination and the shipping method chosen at checkout. For orders within the United States, International shipping times can vary greatly, depending on the destination country and customs clearance procedures. Generally, international shipping can take anywhere from 7-21 business days. Please keep in mind that these timelines are approximate and subject to potential delays beyond our control. To ensure a smooth shopping experience, we provide tracking information for all orders. This allows customers to monitor their package's progress and estimated delivery date....

Can I track my order?

Yes, you can track your order on Dog.com. Once your order is placed and processed, you will receive a confirmation email with a tracking...

Payment Methods

What payment methods do you accept?

At Dog.com, we offer a convenient and secure payment experience for our valued customers. To ensure a seamless shopping experience,...

Discounts and Promotions

Are there any discounts or promotions available?

Yes, Dog.com offers various discounts and promotions to provide value to their customers. Keep an eye out for ongoing sales and clearance...

Order Management

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, but please note that we process orders quickly to ensure prompt...

Grooming Services

Do you offer grooming services?

Yes, we offer professional grooming services for dogs at Dog.com. Our experienced groomers are dedicated to providing the highest level...

Help me with my Dog.com customer service issue

Ask any question you have about Dog.com customer service. We will do our best to get you answers right away.
We look to the Dog.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dog.com issues reported to GetHuman
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