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DSW Customer FAQ

Top Answers & How-to Guides

What is DSW's Phone Number?

The question we are asked most often is about how to talk to DSW customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does DSW offer international shipping?

No, DSW does not offer international shipping at the moment. The company only ships within the United States and its territories, including...
Ask any question you have about DSW customer service, get an answer now.

Recent DSW Customer Questions

Credit card will not process. Cannot place order online

We're sorry to hear you're having trouble processing your order. Here are a few suggestions which might help: Double check your credit card information for any errors, including the expiration date and CVV code. Also, ensure that the billing address matches exactly with the one tied to your credit card. If you still face issues, it may be best to try a different payment method, like another credit card or PayPal. Sometimes, issues like these can also be due to temporary website glitches, so you might want to wait a while and then try again. If you're still unable to place your order, it would be prudent to get in touch with your bank to ensure there's no issue from their end.
Asked May 1, 2024 11:44 PM

Help me with my DSW customer service issue

Gift Card

How Long Can I Keep My DSW Gift Card?

If you're wondering how long your DSW gift card will last, it depends on a few factors. First and foremost, the expiration date. If...

Returns

How Do I Return an Item to DSW?

If you are returning an item to DSW, make sure it has not been worn outside or is missing tags. Include all original packaging and...

Can I return items purchased online in-store?

Yes, you can return items purchased online at any DSW store. We understand that sometimes you may not be completely satisfied with...

How long does it take for a return to be processed?

At DSW, we strive to provide a hassle-free return experience for our customers. Once your return package has been received at our warehouse,...

Can I exchange an item instead of returning it?

Yes, you can exchange an item instead of returning it if you need a different size, color, or style. DSW offers a simple and hassle-free...

Shipping

How Do I Change My Shipping Address with DSW?

Changing your shipping address as a DSW customer isn't difficult. DSW makes it easy to make changes to your account in a variety of...

Why Has My Item Not Shipped with DSW?

DSW is a shoe retailer that sells top brands such as Nike, Converse, and Vans. DSW's online store offers thousands of options to choose...

How can I track my order?

To track your order, simply go to the DSW website and log into your account. Once logged in, you can navigate to the "My Orders" section...

What is DSW's shipping policy?

DSW's shipping policy aims to deliver a seamless and efficient shopping experience to customers. They offer free standard shipping...

Can I ship my order to a different address than my billing address?

Yes, you can ship your order to a different address than your billing address. DSW offers the option to select a separate shipping...

Can I cancel or make changes to my order after it has been placed?

Yes, you can cancel or make changes to your order after it has been placed, but only within a certain timeframe. DSW allows cancellation...

Policies

What is DSW's return policy?

DSW's return policy allows customers to return unworn merchandise within 60 days of the purchase date for a full refund. The returned...

Payment

What payment methods does DSW accept?

DSW accepts several payment methods to provide convenience and flexibility for customers. At checkout, you can pay by major credit...

International Shipping

Does DSW offer international shipping?

No, DSW does not offer international shipping at the moment. The company only ships within the United States and its territories, including...
We look to the DSW issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DSW issues reported to GetHuman
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