A:Say "Place an order".Our free phone can also navigate phone menus to get a live human at DSW for you.
Q:
Does DSW offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm EST.The least busy day is Sunday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 30 seconds.The longest hold times are on Sunday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DSW below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this DSW phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Place an order"
Below are some clips we've found from DSW's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thanks for calling DSW Designer Shoe Warehouse.
You've reached Shoephoria.
Which would you like? You can say place an order, order status, VIP points, find a store, repeat."
Excerpt from a call with DSW
Wednesday, November 13, 2024 2:54 PM
They may ask you to say or enter information
"Thank you for calling DSW, designer shoe warehouse.
You've reached Shuforia.
Calls are recorded for quality assurance.
Our privacy policy, including your privacy rights, and how we use your personal information, is available online at w w w dot d s w dot com, I don't see a rewards account linked to the phone number you're calling from.
Please tell me the phone number you have listed on your account.
Please say your Shoe Lever rewards number or say, I don't have it."
Excerpt from a call with DSW
Monday, September 9, 2024 10:26 PM
The first phone menu
"Thank you for calling DSW, designer shoe warehouse.
You've reached Shuphoria. Calls are recorded for quality assurance.
Our privacy policy, including your privacy rights, and how we use your personal information, is available online at w w w dot d s w dot com.
I don't see a rewards account linked to the phone number you're calling from.
Please tell me the phone number you have listed on your account.
Would you like me to connect you to a live agent?
Please wait while I transfer you to a fellow shoeliver.
Who can better assist you.
Now before I connect you to the next available agent, I'd like to invite you to give us your feedback after your call today.
We value your opinion and appreciate your time.
We'll keep the questions short and sweet. If you would like to provide feedback, press one.
If you don't wish to provide feedback, or are unable to be reached by phone within the next few minutes, press two."
Excerpt from a call with DSW
Wednesday, February 21, 2024 12:25 AM
What are the hours and when should I call?
DSW operates the call center for this 866-379-7463 phone number Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 696 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the DSW call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DSW phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DSW staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DSW is Sunday.The most busy day to call is Friday, which averages 291% more phone calls by comparison.Again, this is based on a sample of 696 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Sunday, which is 1802% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call DSW is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that DSW staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call DSW
If you have time to do a bit of reading before you call DSW, we recommend you read over some of our problem-specific articles.
DSW's return policy allows customers to return unworn merchandise within 60 days of the purchase date for a full refund. The returned items must be in their original condition with the original tags and packaging. DSW offers multiple convenient return options, including returning items by mail or in-store. For online purchases, customers can either use the prepaid UPS return label provided with their shipment or bring the items to a nearby DSW store. Refunds are issued in the original form of payment, and if the payment method is no longer valid, a merchandise credit will be issued instead. DSW also accepts returns on clearance items but may have certain restrictions and may issue refunds in the form of a merchandise credit. Customers should refer to DSW's website or contact their customer service for specific details and any additional considerations.
DSW's shipping policy aims to deliver a seamless and efficient shopping experience to customers. They offer free standard shipping to all orders totaling $35 or more, excluding taxes. For orders under $35, a standard shipping fee of $7.95 is applied. Delivery times may vary, but DSW strives to process and ship orders within 1-2 business days. Standard shipping typically takes 4-7 business days to arrive. However, they also provide expedited shipping options for faster delivery. These include 3-day shipping at $14.95, 2-day shipping at $19.95, and next business day shipping at $24.95. DSW ships within the contiguous United States, Alaska, and Hawaii. Delivery to PO boxes, APO/FPO addresses, and U.S. territories is not available. Customers can track their orders through a provided link in the confirmation email.
No, DSW does not offer international shipping at the moment. The company only ships within the United States and its territories, including Alaska, Hawaii, and Puerto Rico. International customers are unable to place orders directly from the DSW website or have purchases shipped internationally. However, DSW operates stores across North America and occasionally in other countries, including Canada. Customers may have the option to visit a physical store in their respective country or reach out to customer service representatives to inquire about any available alternatives or recommendations for international purchases. It is advisable to check the DSW website or contact customer service for the most up-to-date information regarding international shipping.
Click the link above to get answers to just about any DSW customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DSW, and their purpose. Are any of these similar to the reason you are trying to call?
Order inquiry: "I'm calling in regards to I placed an order on, I think, Wednesday for a pair of shoes and also the bag."
- From a call lasting 14m 10s , Nov 30, 2024 4:37 PM
Difficulty reaching store: "Hi. I'm trying get through to somebody at the Westroads location."
- From a call lasting 2m 53s , Nov 30, 2024 4:09 PM
Order placement issue: "Can I place an order?"
- From a call lasting 8m 6s , Nov 27, 2024 1:20 AM
Check on shoe order: "I'm calling to check on some shoes."
- From a call lasting 10m 56s , Nov 26, 2024 2:07 AM
Login issues for purchase: "I can't log in, so I can't order shoes."
- From a call lasting 16m 41s , Nov 24, 2024 9:18 PM
Issues with VIP status: "I'm wondering why you send me VIP emails, and I get the birthday card every year and all that."
- From a call lasting 20m 43s , Nov 24, 2024 8:47 PM
Order discount issue: "I'm trying to place an order and it won't give me the coupon code."
- From a call lasting 3m 45s , Nov 12, 2024 6:34 AM
Shipping issue inquiry: "I would like DSW to contact the shipping manager."
- From a call lasting 9m 49s , Nov 9, 2024 7:06 PM
Information about why customers call DSW is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, DSW provides this option.
Click on the email link and make your request there.
As a last, sometimes only, resort- DSW customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DSW's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DSW agent. This phone number is DSW's best phone number because 18,822 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-379-7463 include Wrong Item Received, Cancel order, Returns, Product Issues and other customer service issues. The DSW call center that you call into has employees from Phoenix, AZ / Nicaragua and is open Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm ET according to customers. In total, DSW has 1 phone number. It's not always clear what is the best way to talk to DSW representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DSW. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DSW. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.