How Do I Send an Ach Payment from My Citibank Account?

ACH payments are digital, bank-to-bank money transactions carried out by the Automated Clearing House (ACH) Network. They allow for the electronic transfer of funds between financial institutions without the need to exchange actual currency. To send an ACH payment from your Citigroup account, follow the steps below: Log into your Citigroup online banking account, navigate to the main menu, select "Transfers and "Payments," then "Transfers Between Accounts," choose "Set Up a Transfer," select the "To" and "From" accounts, input the transfer amount and date, add a description, press "Continue" and click the "Process Transfer" button.

May 23, 2023

ACH payments have become a popular and convenient method for transferring funds securely. If you're a Citigroup account holder, this article will guide you through how to send an ACH payment from your Citigroup account. 

Understanding ACH Payments

Automated Clearing House (ACH) payments are electronic fund transfers that allow individuals, businesses, and organizations to send and receive money between bank accounts in the United States. The ACH network is a secure and efficient system for processing many transactions, including direct deposits, bill payments, business-to-business payments, and more. 

ACH transfers allow for the electronic transfer of funds between financial institutions without the need to exchange actual currency. The ACH network processes these transactions in batches, typically overnight, and settles them between the participating financial institutions. ACH transfers are used for both direct payments and direct deposits.

Direct payment describes the transfer of funds to either make or receive a payment. ACH direct payments include everything from paying a credit card bill online to contributing to a GoFundMe page to sending money to a friend via your bank's mobile payment service. Direct deposit refers to the electronic transmission of funds from a company or government body to an individual. Direct deposit is a convenient and secure way to receive money from the government or your employer. 

Benefits of ACH Payments

ACH transfers offer greater efficiency than other payment methods, such as credit cards, wire transfers, checks, and cash. Compared to other payment systems, ACH transactions are more cost-effective, safer, and more convenient because they go through one clearing house. Below are some pros of ACH payments. 

  • Low-cost: An ACH transfer saves money compared to other forms of electronic money transfer since it bypasses the more expensive card networks.
  • They are reversible: Wire transfers may be speedy but also irreversible. This makes them particularly vulnerable to identity theft. ACH transactions are reversible, and fraud is reduced through user authentication.
  • Secure: With ACH, money can be transferred safely from one party to another without needing a third party to act as a go-between. In contrast to other forms of electronic payment, recurring payments do not require the customer's bank account details to be entered manually each time, which lessens the likelihood of fraudulent payments. 
  • Retention: Payment failure is a leading cause of customer churn. Credit card payments have a higher failure rate than ACH payments because credit cards can expire. Because ACH transactions are processed instantly and directly between bank accounts, they lessen the likelihood of payment failure and, by extension, customer turnover.

Wiring an ACH Payment From Your Citigroup Account 

Follow the steps below to send an ACH payment from your Citigroup account. 

  • Log into your Citigroup online banking account. You may have to sign up for one if you haven't registered for online banking.
  • Once logged in, navigate to the main menu, then select "Transfers and "Payments," then "Transfers Between Accounts."
  • Choose "Set Up a Transfer."
  • Select the "To" and "From" accounts.
  • Press "Continue."
  • Input the transfer amount and the date.
  • To provide additional context for your transaction, you can add a description (visible only to you and CitiBusiness Online).
  • Press "Continue."
  • Read the instructions and then click the "Process Transfer" button.

Remember to adhere to any transaction limits or fees associated with ACH payments through your Citigroup bank account. Contact Citigroup's customer support for further guidance if you encounter issues or require assistance wiring an ACH payment from your Citigroup account. 

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why does GetHuman Write How-to Guides for Citibank Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Citibank in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Send an Ach Payment from My Citibank Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Citibank

Asked 2 years ago
Updated 2 years ago
Viewed 1,003,311 times
Citibank
Send an ACH payment from your Citigroup account
Wiring an ACH payment from your Citigroup account
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!