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Agoda Customer FAQ

Top Answers & How-to Guides

What is Agoda's Phone Number?

The question we are asked most often is about how to talk to Agoda customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I make a correction to my Agoda booking?

Customers who booked hotel accommodations on Agoda have the option to change bookings through the website or booking confirmation email....
Ask any question you have about Agoda customer service, get an answer now.

Recent Agoda Customer Questions

I booked via agoda then i already paid via gcash payment. But sad to say i didnt receive email or itinerary

If you have booked through Agoda and made a payment but haven't received a confirmation email or itinerary, please check your spam or junk email folder to ensure it hasn't been misdirected. If it's not there, you can refer to the most up-to-date contact information right here on this page to seek assistance with your booking and receive the necessary confirmation details.
Asked Oct 3, 2024 5:56 AM

i forget my Agoda user name. What should I do?

If you've forgotten your Agoda username, try using your email address associated with the account to log in. If that doesn't work, use the "Forgot Password" option to reset your password, and you'll receive an email with your username and further instructions.
Asked Aug 2, 2024 5:01 PM

Me cobraron a mi tarjeta y no me reservaron nada

Lamentamos cualquier inconveniente. Es posible que haya habido un error en el procesamiento. Revisa tu correo electrónico para ver si recibiste una confirmación de reserva. Si no, utiliza el enlace en esta página para obtener la información de contacto más actualizada de nuestro servicio de atención al cliente y ellos podrán ayudarte a resolver este problema.
Asked Jul 19, 2024 11:18 AM

How to request for an official receipt

To request an official receipt, you can log into your Agoda account, go to "My bookings," and select the booking for which you need a receipt. There should be an option to request or download your receipt.
Asked Jul 8, 2024 12:13 PM

Saya ingin menukar tarikh book hotel

Untuk menukar tarikh tempahan hotel anda, log masuk ke akaun Agoda anda dan pergi ke bahagian 'Urus Tempahan Saya'. Pilih tempahan yang ingin anda ubah, dan lihat jika terdapat pilihan untuk menukar tarikh. Pilihan ini bergantung kepada polisi pembatalan dan penukaran hotel yang anda tempah.
Asked Jun 26, 2024 7:28 AM

Help me with my Agoda customer service issue

Payment and Booking Assistance

How Do I Contact Agoda About a Problem with a Payment?

For payment problems on Agoda, contacting customer support is the solution. Visit the official website, find the "Contact Us" section,...

How Do I Cancel My Agoda Booking?

Canceling your booking with travel agencies can be a daunting task. That's why we develop simple guides like the one above to help...

What Do I Do If I Did Not Receive My Booking Confirmation from Agoda?

Agoda is an online travel booking service that you can book hotels, flights, vacation rentals, and airport transfers through. When...

How Do I Find My Agoda Booking ID?

To find your Agoda booking ID, first, go to the Agoda website. Login to your account and you will find yourself back on the home page....

How do I get Agoda to refund my booking?

Agoda customers can cancel bookings on the app or website with listed fees in the cancellation policy. Free cancellations do not incur...

How Do I Complain About My Stay to Agoda?

If you had an unpleasant stay at a hotel that you booked on Agoda, you have the right to make a complaint. These helpful tips will...

How do I make a correction to my Agoda booking?

Customers who booked hotel accommodations on Agoda have the option to change bookings through the website or booking confirmation email....

Hotel Registration

How Do I Register My Hotel on Agoda?

Agoda has created a simple two step registration process, which will take just three minutes to complete. You can sign up at Agoda's...
We look to the Agoda issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Agoda issues reported to GetHuman
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