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ActBlue Customer FAQ

Top Answers & How-to Guides

How do I Contact ActBlue Customer Service?

The question we are asked most often is about how to talk to ActBlue customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What security measures does ActBlue have in place to protect my information?

ActBlue takes the security of your information very seriously, utilizing various measures to protect it. Your personal data is guarded...
Ask any question you have about ActBlue customer service, get an answer now.

Recent ActBlue Customer Questions

How do I get money Returned for three donations that I did not make.

If you believe you have been charged for donations that you did not make, you can initiate a refund through the platform you made the donations on. Typically, refunds can be processed directly through the ActBlue system, following their specific procedures. Look for the option to manage your donations or request a refund.
Asked Sep 10, 2024 6:33 PM

I can no longer donate since my debit card is no longer accepted & I don't have a credit card

We're sorry to hear about your inconvenience. While ActBlue generally accepts most debit cards, there could be specific challenges preventing your transaction. In such a case, we recommend checking with your bank first, as they may have blocked certain online transactions. If you're still having issues, consider alternate forms of payment. ActBlue accepts Paypal, and you can also set up a bank transfer using ActBlue Express. Your support matters and we appreciate your commitment to making a contribution.
Asked Apr 7, 2024 8:39 PM

I need to cancel an unauthorized payment of $1,100 made to act blue with pay pal.

If you need to cancel an unauthorized payment made to ActBlue via PayPal, the first step is to reach out to PayPal immediately to inform them about the unauthorized transaction. They will guide you through their dispute procedure. Simultaneously, you can also contact ActBlue customer service. They can help investigate the issue and possibly return the transaction from their end. It's important to act quickly in matters of unauthorized transactions to ensure your financial safety and integrity.
Asked Apr 5, 2024 8:22 PM

I want to cancel my recurring payments for the future.

You can cancel your recurring contributions to ActBlue through your ActBlue Express account. Once logged in, click on the "Recurring" tab at the top of the page. You will see a list of your active recurring contributions. Find the contribution you wish to end and click the "End Recurring Contribution" link. After confirming, your future payments will be cancelled. You'll receive an email confirmation for your records. It's important to remember that ending your recurring contribution doesn't retroactively apply to previous charges. It simply stops future payments.
Asked Apr 4, 2024 10:41 PM

I am a monthly donor of $200 or thought I was. Apparently I enrolled twice. The second enrollment was an inadvertent error and I want to cancel the second $200 enrollment entirely.

Sure, you can easily manage your recurring donations on ActBlue. Just sign into the account you used to make the donations. Once signed in, go to the "Recurring" section under your "Contribution History." Here, you will see all of your monthly donations. Look for the second $200 donation and click "Edit" next to it. You will be given the option to cancel the donation entirely. Simply follow the prompts to complete the cancellation process.
Asked Apr 2, 2024 9:57 PM

Help me with my ActBlue customer service issue

About ActBlue

What is ActBlue?

ActBlue is a nonprofit organization and online fundraising platform commonly used by Democratic candidates, progressive organizations,...

Donations

Is my donation to ActBlue tax deductible?

No, donations made to ActBlue are not tax deductible. ActBlue is a nonprofit political action committee (PAC) that allows individuals...

Can I donate to multiple candidates or organizations at once?

Yes, you can donate to multiple candidates or organizations at once on ActBlue. ActBlue offers a feature called "Split Donation" that...

Can I cancel or modify a recurring donation?

Yes, you can cancel or modify a recurring donation on ActBlue. To do so, log into your ActBlue account and navigate to the "My Donations"...

Fundraising

Can I use ActBlue to fundraise for my own campaign or cause?

Yes, you can absolutely use ActBlue to fundraise for your own campaign or cause! ActBlue is a powerful online fundraising platform...

Payment Methods

What payment methods does ActBlue accept?

ActBlue accepts various payment methods to make contributing to campaigns and organizations convenient. You can donate using credit...

Donation Limits

Is there a minimum or maximum donation amount on ActBlue?

There is no minimum donation amount on ActBlue, empowering everyone to contribute regardless of their financial circumstances. This...

Donation Processing

How long does it take for my donation to reach the recipient?

The time it takes for your donation to reach the recipient may vary depending on certain factors. ActBlue strives to transmit funds...

Security Measures

What security measures does ActBlue have in place to protect my information?

ActBlue takes the security of your information very seriously, utilizing various measures to protect it. Your personal data is guarded...
We look to the ActBlue issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ActBlue issues reported to GetHuman
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