How Do I Get Device Support from AT&T?

In a nutshell: To obtain support for an AT&T device, users can access various resources. The AT&T website features tutorial videos for simple tasks and a troubleshooting tool for more complex issues. Users may also find user guides for older devices on the website. If these options don't resolve the issue, customers can

Introduction

If you are having trouble with an AT&T device then you need to learn how to get device support from the company. There are a few ways you can go about doing this. There are tutorial videos on the AT&T website, as well as a troubleshooting tool. You can also call customer support or go in to an AT&T store to get help in person. In many cases, you can get a fast fix for whatever problem you are facing.

What You'll Need

Even if you bought your device from AT&T, you might not be able to find it in the tutorial videos and troubleshooting tool discussed below if the device is more than 4 years old or if it was unlocked by another carrier.If you have an older device, you may be able to view a user guide for it on the AT&T user guide page. This may help you solve your problem without having to call someone or visit a store for help.The tutorial videos are best for simple, common problems such as setting up your voicemail, setting up and using Bluetooth, updating your device software, downloading pictures, and installing apps.The troubleshooting tool can help with more complicated problems such as calling issues, setting up mobile hotspots, optimizing your connection, and restarting your gateway.

Go to the AT&T home page.

AT&T home page

Click on the account icon in the upper right corner of the page.

A dropdown menu will appear.

Click on the "Sign in" option to sign in to your AT&T account.

Go to the AT&T Device Support page.

AT&T Device Support page

Click on the brand of your device or search for it using the search tool.

Follow the prompts to find tutorials for fixing common problems with your device.
If this does not solve your problem, continue on with the next steps.

Go to the troubleshooting page.

AT&T troubleshooting page

Select the kind of help you need and follow the prompts.

You will be walked through the troubleshooting process for your specific device and problem.
If this does not solve your problem, continue on with the next steps.

Go to the AT&T store locator.

AT&T store locator

Enter your ZIP code, city, or state in the text field on the left side of the page.

Locate a convenient nearby AT&T store.

Go to the store with your device and ask an AT&T representative for help figuring out what is wrong with your device.

Conclusion

If none of the procedures described above are sufficient to solve the problem, call an AT&T customer service agent to talk to someone who might be able to help you. The customer service call center is open 24 hours a day, 7 days a week.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Device Support from AT&T? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.