What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Zulily, the most appropriate course of action is to carefully inspect the item and gather any necessary information. This includes noting the order number, item description, and any specific details or photos that illustrate the damage or defect. Zulily typically provides a straightforward return process for situations like this, allowing customers to report issues and request refunds or exchanges. It is advisable to look on the current web page for specific instructions on how to initiate a return or report a damaged item, as the process may vary depending on the nature of the issue or the item itself. Generally, Zulily prioritizes customer satisfaction, and they aim to resolve such matters efficiently. Customers can usually find a dedicated section on returns and exchanges in the help or customer service area of the website. In addition to following the instructions provided on the website, it may also be beneficial to reach out to Zulily's customer service team for guidance. While this discussion board does not facilitate direct communication with Zulily, users can find contact information on the Zulily website. Prompt action assists in speeding up the resolution process and ensures that the customer’s concerns are addressed appropriately. Remember, maintaining a record of all relevant communication and documentation is essential throughout this process to facilitate any necessary steps.