Can I return an item without the original packaging?

Asked 2 years ago
Zulily has specific return policies regarding items and packaging. Generally, it is preferred that items be returned in their original packaging to facilitate the return process. However, if an item does not have its original packaging, it may still be possible to return it, although this could complicate the return approval. The key factors to consider include the condition of the item and whether it meets Zulily's return eligibility criteria. It is important to remember that certain items, such as personalized or final sale items, may not be eligible for return at all. For the most accurate and up-to-date information on return policies and procedures, it is advisable to review the current web page dedicated to returns on the Zulily site. This page can provide detailed insights and guidelines that will help clarify what is required for a successful return, including any potential limitations related to original packaging. Understanding these policies will ensure that customers can make informed decisions about their returns.
Christian Allen is the editor / author responsible for this content.
Answered Jul 14, 2025

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