StubHub Customer FAQ

Several options are available to consumers who have been victims of fraud on StubHub. The fastest and most effective form of support...

To request a refund from StubHub, log into your account, find the order in question, and contact customer support. Provide clear details,...

If you placed an order on Stubhub and need to track it due to it still hasn't come you can easily do that with these helpful tips.

StubHub employs several measures to protect buyers from fraudulent tickets, ensuring a safe and secure ticket purchasing experience. Additionally, StubHub has a thorough verification process for sellers. This process includes examining ticket listings to confirm that the tickets are legitimate and match the details provided by the seller. Transactions are monitored closely, and any suspicious activities may lead to immediate account review and suspension. Moreover, buyers can choose to view seller ratings and reviews, enabling them to make informed decisions about their purchases based on past buyer experiences. This transparency helps buyers assess the reliability of sellers in the marketplace. To further enhance buyer confidence, StubHub also offers customer support services, which can provide assistance throughout the ticket buying process. For more specific inquiries or detailed information about these protections, buyers may refer to the current web page for relevant contact information and further resources related to their policies....

StubHub has a clear policy regarding ticket scalping, which aims to create a fair marketplace for buying and selling tickets. Ticket In many jurisdictions, legislators have enacted laws to regulate or prohibit ticket scalping. As a result, StubHub emphasizes the importance of compliance with these laws to ensure that all sellers within its marketplace operate within legal limits. Sellers on StubHub have the ability to set their own prices for tickets, which can vary based on demand, event popularity, and availability. That said, StubHub also has measures in place to prevent fraudulent listings and protect buyers from scams. Additionally, StubHub encourages fair pricing practices and transparency in ticket sales. If a seller's pricing practices are found to be exploitative or in violation of applicable laws, StubHub reserves the right to take action, which could include the removal of listings or account suspension. For any specific queries related to ticket pricing or particular events, it is advisable to refer to the information available on the StubHub website. This site often provides guidance on pricing policies, legal regulations, and best practices for sellers....

Changing the name on tickets purchased through StubHub is generally not permitted. StubHub serves as a marketplace where users can If you need to transfer tickets to another individual, the best approach is to check the specific ticket listing for any available options for transfer, as some sellers may allow ticket transfers on a case-by-case basis. Additionally, it is advisable to review the policies outlined on the StubHub website for any updates or specific procedures regarding ticket transfers or name changes. You may find relevant assistance and information in the help section of the StubHub website....

StubHub takes great measures to ensure that tickets purchased through their marketplace are reliable and legitimate. When customers It is important for buyers to carefully read the details of the FanProtect Guarantee on the StubHub website, as certain conditions and exclusions may apply. Additionally, to better understand their rights and any potential issues that could arise, customers should familiarize themselves with the specific terms of their purchase. For any specific questions regarding ticket guarantees or issues, individuals may want to refer to the appropriate sections of the StubHub website for the most accurate and up-to-date information....

StubHub's refund policy for canceled events is designed to provide assurance to buyers. If an event is canceled and not rescheduled, In instances where an event is postponed, StubHub generally allows buyers the option to retain their tickets for the new date or to request a refund, depending on individual circumstances. If a buyer chooses to request a refund for a postponed event, they should act within the designated time frame provided by StubHub to ensure eligibility. It is advisable for buyers to keep an eye on their email or check the StubHub website for any updates regarding event cancellations or postponements, as this information is often communicated directly through those channels. For the most accurate and current information regarding StubHub's policies, including any potential changes or specific conditions, it is recommended to refer to the current web page or the help section on the StubHub site. This will help provide clarity on any specific scenarios that may arise....

If a customer is unable to attend an event for which they have purchased tickets on StubHub, they have several options available to Additionally, StubHub has a FanProtect Guarantee that provides reassurance to customers regarding their purchases. This guarantee may cover certain aspects of ticket listings, including those that are sold by other users. However, customers should review the specific details and terms associated with the FanProtect Guarantee to understand how it applies to their individual circumstances. Should customers decide to resell their tickets, they need to be mindful of the event's date and the time available for selling. The demand for specific events can vary significantly, and selling tickets closer to the event date might present challenges. For the most accurate and up-to-date information regarding ticket resale and other policies related to inability to attend an event, customers are encouraged to refer to the information provided on the current StubHub website....

StubHub typically requires users to create an account in order to purchase tickets. This is because an account is necessary for managing...

StubHub accepts a variety of payment methods to provide flexibility for its users. Typically, major credit cards such as Visa, MasterCard,...

Listing tickets for sale on StubHub is a straightforward process that allows individuals to sell tickets they no longer need. To begin, Once logged in, you can find the "Sell" button on the homepage, usually located prominently. Clicking this will take you to a page where you can enter details about the event for which you are selling tickets. You will need to input information such as the event name, date, and venue. After entering the event details, you will be prompted to provide the specifics of the tickets you are selling, including the quantity, seating section, and price at which you would like to sell them. Pricing your tickets competitively is essential for a successful sale. It might be helpful to check similar listings on the StubHub marketplace to gauge current market rates. Once all the information is entered and confirmed, you can proceed to list your tickets. After listing the tickets, they will be available for potential buyers to view and purchase. Keep in mind that selling through StubHub may be subject to certain fees and terms, which can be found on their website. It is advisable to familiarize yourself with StubHub’s policies to ensure a smooth selling experience. Additionally, the site may offer further instructions or a help section if more specific guidance is needed as you navigate the process....

Selling tickets on StubHub is a straightforward process, designed to help you easily reach potential buyers. To begin, you first need The next step is to find the event for which you have tickets. You can use the search feature on the StubHub website to locate the event quickly. Once you have found the correct event, you will need to click on the option to sell tickets. This will prompt you to provide some details about your tickets, including the section, row, and seat numbers, as well as any specific features such as whether the tickets are electronic or physical copies. After entering this information, you will be asked to set a price for your tickets. It is often a good idea to research similar listings to determine a competitive price. Once you finalize the details, you will need to agree to StubHub's terms and conditions before officially listing your tickets for sale. After the listing is live, interested buyers can view and purchase your tickets. StubHub will handle the transaction, including payment processing and notifying you when your tickets sell. It is important to note that you should keep an eye on your account for any updates regarding your sales, and you can check the current web page for any specific fees associated with selling tickets or further details on the selling process....