What is StubHub's refund policy for cancelled events?

Asked 2 years ago
StubHub's refund policy for canceled events is designed to provide assurance to buyers. If an event is canceled and not rescheduled, StubHub offers buyers a full refund of the purchase price as well as any associated fees. This refund process usually takes place automatically, and buyers do not need to take any action to initiate it. It is important to note that the refund will typically be processed to the original payment method used for the purchase. In instances where an event is postponed, StubHub generally allows buyers the option to retain their tickets for the new date or to request a refund, depending on individual circumstances. If a buyer chooses to request a refund for a postponed event, they should act within the designated time frame provided by StubHub to ensure eligibility. It is advisable for buyers to keep an eye on their email or check the StubHub website for any updates regarding event cancellations or postponements, as this information is often communicated directly through those channels. For the most accurate and current information regarding StubHub's policies, including any potential changes or specific conditions, it is recommended to refer to the current web page or the help section on the StubHub site. This will help provide clarity on any specific scenarios that may arise.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 15, 2025

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