How does StubHub protect buyers from fraudulent tickets?

Asked 2 years ago
StubHub employs several measures to protect buyers from fraudulent tickets, ensuring a safe and secure ticket purchasing experience. One primary method is their FanProtect Guarantee, which assures that buyers will receive valid tickets in a timely manner. If a ticket is determined to be invalid, StubHub will provide a full refund or comparable replacement ticket to ensure that the buyer can still attend the event. Additionally, StubHub has a thorough verification process for sellers. This process includes examining ticket listings to confirm that the tickets are legitimate and match the details provided by the seller. Transactions are monitored closely, and any suspicious activities may lead to immediate account review and suspension. Moreover, buyers can choose to view seller ratings and reviews, enabling them to make informed decisions about their purchases based on past buyer experiences. This transparency helps buyers assess the reliability of sellers in the marketplace. To further enhance buyer confidence, StubHub also offers customer support services, which can provide assistance throughout the ticket buying process. For more specific inquiries or detailed information about these protections, buyers may refer to the current web page for relevant contact information and further resources related to their policies.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 15, 2025

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