Updated

RugsUSA.com Customer FAQ

Top Answers & How-to Guides

What is RugsUSA.com's Phone Number?

The question we are asked most often is about how to talk to RugsUSA.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any special promotions for first-time buyers?

RugsUSA.com often offers special promotions and discounts for first-time buyers to enhance their shopping experience. These promotions...
Ask any question you have about RugsUSA.com customer service, get an answer now.

Rug Options

What types of rugs does RugsUSA.com offer?

RugsUSA.com offers an extensive and diverse selection of rugs to cater to various tastes and styles. Customers can explore different Furthermore, RugsUSA.com provides a variety of materials, such as wool, cotton, jute, and synthetic options, ensuring that there is a rug suitable for every budget and preference. The site also features patterned rugs, solid-color rugs, and unique designs that can elevate any space. Additionally, RugsUSA.com offers eco-friendly rug options for those looking to incorporate sustainable elements into their homes. With such a broad range of choices, customers can find rugs for different rooms, including living rooms, bedrooms, dining areas, and even outdoor spaces. To explore the current collection and discover more details about available styles, materials, and designs, individuals can visit the RugsUSA.com website for an up-to-date look at what is offered....

What sizes are available for the rugs?

RugsUSA.com offers a wide variety of rug sizes to accommodate different spaces and preferences. The available sizes typically range Some collections may also feature unique or custom sizes to better fit specific rooms or decor styles. The variety in size selections allows for flexibility, ensuring that customers can find a rug that harmonizes with their home aesthetics and fulfills their functional needs. To find the exact sizes available for specific rugs, it is advisable to browse the current selections on the RugsUSA.com website, where all dimensions for each rug will be clearly listed....

Can I order a custom-sized rug?

Yes, RugsUSA.com offers a selection of custom-sized rugs to accommodate various spaces and preferences. Shoppers can explore different Additionally, the ordering process is designed to be user-friendly. Customers can input their desired measurements and choose from a variety of colors and designs. For specific inquiries regarding customization or to address any unique design requests, it may be helpful to refer to the website for additional guidance or contact information....

What materials are the rugs made of?

RugsUSA.com offers a diverse selection of rugs crafted from a variety of materials, allowing customers to find the perfect match for Wool rugs are favored for their durability and natural insulating properties, making them a great choice for warmth and comfort. They also tend to be stain-resistant and can handle high traffic areas well. Cotton rugs provide a softer feel and are often more lightweight, making them suitable for casual spaces and easy to clean. Polyester is known for its resistance to fading and its ability to mimic the appearance of other natural fibers, providing an affordable and durable option. Nylon rugs are recognized for their strong resilience and are ideal for homes with pets and children, as they can withstand wear and tear. Jute rugs add a natural, rustic charm to spaces and are made from plant fibers, offering an eco-friendly option that is biodegradable. Each of these materials comes with unique characteristics and benefits, helping customers select a rug that suits their lifestyle and aesthetic preferences. It is advisable to explore the specific details of each rug on the RugsUSA.com website to better understand the materials used and their respective care requirements....

What options do I have for rug padding?

RugsUSA.com offers a variety of options for rug padding to enhance the comfort, durability, and safety of your rugs. One popular choice Another option is a rubber or synthetic pad, which offers excellent grip to prevent slipping and sliding. This type of pad is particularly beneficial for high-traffic areas where safety is a concern. Some pads combine both felt and rubber materials, providing the best of both worlds: cushioning along with a sturdy grip. Additionally, RugsUSA.com typically offers options that cater to different rug sizes and can be easily trimmed to fit your specific dimensions. It may also be useful to consider the type of flooring you have, as some pads perform better on certain surfaces than others. For more specific recommendations, you may wish to refer to the current web page on RugsUSA.com for additional details and product descriptions....

Shipping and Delivery

Do you offer free shipping?

RugsUSA.com frequently provides free shipping on many of its products, which can be a great benefit for customers looking to save on...

How long does it take for a rug to be delivered?

The delivery time for a rug from RugsUSA.com can vary depending on several factors, including the rug's availability and the shipping Additionally, please note that certain rugs may be made to order, which can extend the delivery time. To find specific delivery estimates for a particular rug, it is advisable to check the product page on the RugsUSA.com website, where you can often find detailed information regarding shipping estimates and options. If you have further questions about your order, looking for contact information on the current web page could also be helpful....

Do you offer international shipping?

RugsUSA.com mainly focuses on shipping within the United States. However, there are options available for international shipping, but...

Can I track my order?

Yes, you can track your order through RugsUSA.com. Typically, once an order has been processed and shipped, you will receive a confirmation...

What are the shipping and handling fees for rugs?

Shipping and handling fees for rugs purchased through RugsUSA.com can vary based on several factors such as the size of the rug, the...

Returns and Satisfaction

What is your return policy?

RugsUSA.com offers a return policy designed to provide customers with flexibility and ease. Customers have the option to return items It is important to note that certain items may not be eligible for returns. For example, custom or personalized rugs often have different return conditions or may be non-returnable entirely. Likewise, sale items may also be subject to different terms regarding returns. When a return is initiated, RugsUSA.com usually provides instructions for returning the items, which may include a return shipping label. Customers may need to cover the cost of return shipping, so it is wise to review the current policy regarding shipping fees before proceeding with a return. Refunds typically follow upon successful processing of the returned item, and it is important for customers to ensure they track their returns until they reach the designated facility. For the most current information on the return policy, including any recent updates, customers are encouraged to check the website directly. Here, they can find specific details and necessary contacts for further assistance....

Are there any discounts or promotions available?

Rugs USA often provides various discounts and promotions throughout the year to make shopping more enjoyable for customers. These can...

Do you offer a satisfaction guarantee?

RugsUSA.com provides a satisfaction guarantee to ensure customers have a positive shopping experience. This guarantee typically allows...

Are there any special promotions for first-time buyers?

RugsUSA.com often offers special promotions and discounts for first-time buyers to enhance their shopping experience. These promotions...

Payments and Care

What payment methods do you accept?

RugsUSA.com offers a variety of payment methods to accommodate its customers' preferences. Generally, customers can expect to use major For those who prefer alternative payment options, RugsUSA.com may also provide services like Klarna, which allows for flexible payment plans. Customers can find specific details regarding available payment methods on the website, including any updates or changes. It is always a good practice to check the current web page for comprehensive information about payment options and any potential promotions that may be available at the time of purchase....

How can I care for my rug?

Caring for your rug is essential to maintaining its appearance and increasing its lifespan. RugsUSA.com suggests several practical Spot cleaning any stains immediately is also important. Use a soft cloth or paper towel to gently blot the stain, avoiding rubbing it, as this can cause further damage. For most rugs, a mixture of mild detergent and water works well; however, it is wise to test any cleaner on an inconspicuous area first. Rotating your rug every few months can help prevent uneven wear and fading in high-traffic areas. Lastly, if your rug is made of natural fibers, consider professional cleaning every few years to maintain its quality. For specific care instructions, checking the product details on RugsUSA.com can provide additional guidance tailored to your rug’s material and design....

Help me with my RugsUSA.com customer service issue

Ask any question you have about RugsUSA.com customer service. We will do our best to get you answers right away.
We look to the RugsUSA.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
RugsUSA.com issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated