What is your return policy?

RugsUSA.com offers a return policy designed to provide customers with flexibility and ease. Customers have the option to return items within a specific timeframe from the date of purchase. Typically, this period is thirty days. To be eligible for a return, the items must be in their original condition. This includes being free from stains or damages and in the original packaging if possible. It is important to note that certain items may not be eligible for returns. For example, custom or personalized rugs often have different return conditions or may be non-returnable entirely. Likewise, sale items may also be subject to different terms regarding returns. When a return is initiated, RugsUSA.com usually provides instructions for returning the items, which may include a return shipping label. Customers may need to cover the cost of return shipping, so it is wise to review the current policy regarding shipping fees before proceeding with a return. Refunds typically follow upon successful processing of the returned item, and it is important for customers to ensure they track their returns until they reach the designated facility. For the most current information on the return policy, including any recent updates, customers are encouraged to check the website directly. Here, they can find specific details and necessary contacts for further assistance.