Rockport.com Customer FAQ

To apply a promo code during the checkout process on Rockport.com, first, you will want to add the items you wish to purchase to your...

Rockport.com accepts a variety of payment methods to accommodate its customers. Typically, major credit cards such as Visa, MasterCard,...

When it comes to cancelling or modifying an order at Rockport.com, it is important to act quickly, as the ability to make changes largely To modify or cancel an order, customers are generally encouraged to check their order confirmation email or visit the order status section on the website. This can provide specific guidance relevant to the order in question. Additionally, customers may find it beneficial to refer to the shipping and return policies on the Rockport.com website for detailed information regarding order management. If there are any uncertainties, or if a customer is looking for specific assistance regarding their situation, the current web page should have contact information for any necessary inquiries. This information can help ensure that any action taken is in accordance with the company's policies....

Yes, Rockport offers gift cards that can be purchased for use both in-store and online. These gift cards make for a thoughtful gift,...

Yes, customers can track their orders when shopping on Rockport.com. Once an order is placed, Rockport typically sends an email confirmation If a customer does not receive the tracking information in their email or has trouble locating it, they might want to check the "My Account" section on the Rockport website. In that area, customers can usually find their order history, including tracking details if the order has been shipped. For additional assistance or specific inquiries about order tracking, it is advisable to refer to the current web page where contact information is provided, although Rockport.com does aim to make the tracking process straightforward for customers. Overall, tracking orders can greatly enhance the shopping experience by providing peace of mind regarding delivery timelines....

Rockport.com offers a customer-friendly return policy designed to ensure satisfaction with every purchase. Customers can return items It is important to note that while Rockport strives to make returns as simple as possible, certain conditions may apply. For instance, items that show signs of wear or are damaged may not qualify for a refund. Additionally, some promotional items or limited edition products may have specific return restrictions, so it is always advisable to check the details specific to the product purchased. When returning an item, customers typically need to initiate the process through their Rockport account. This might include printing a return label and providing necessary information about the order. Refunds are usually processed back to the original method of payment. For customers seeking more detailed information about the return process, including whether a specific item is returnable or any potential fees that may apply, it is beneficial to visit the Rockport website's return policy page directly. There, one can find specific guidelines and instructions tailored to their needs....

Rockport.com does offer international shipping options, allowing customers from various countries to purchase their footwear. Shipping...

Rockport.com frequently offers various discounts and promotions to provide customers with savings on their footwear purchases. These...

If you have forgotten your account password on Rockport.com, you can easily reset it by following a few simple steps. First, visit After you receive the email, follow the provided link to create a new password. It is advisable to choose a strong password that you have not used before. Once your password is reset, you will be able to log in to your account successfully. For more specific instructions or support, please check the relevant section on rockport.com....

The difference between men's and women's shoe sizes primarily lies in the sizing system and the dimensions of the shoes themselves. In addition to the numerical difference, there are also variations in shoe width and volume. Women's shoes tend to be narrower in the heel and wider at the forefoot than men's shoes, allowing for a comfortable fit that accommodates the anatomical structure of women's feet. Rockport, known for their comfort and style, offers both men's and women's shoes designed to cater to these unique dimensions. It is important to note that when shopping online, it can be helpful to refer to the specific size charts provided by retail websites. These charts can offer guidance on converting sizes accurately between men's and women's, helping customers find the best possible fit for their footwear needs. For specific sizing and fitting guidance, it may be beneficial to visit the current Rockport.com web page....

Rockport products, known for their quality craftsmanship and comfort, can benefit from special care to maintain their appearance and Moreover, it is important to dry shoes at room temperature if they become wet. Never use direct heat sources, such as radiators or hairdryers, as these can damage the materials. Storing shoes in a cool, dry place and using shoe trees can help maintain their shape and structure. For specific care products or recommendations based on particular models, it is always beneficial to refer to the care instructions provided by Rockport, available on their website or inside the product packaging. By following these tips, customers can enjoy their Rockport footwear for many seasons to come....

If a customer receives the wrong item or an incorrect size from Rockport.com, there are specific steps to follow to address the issue. Typically, Rockport maintains a customer-friendly return policy that allows customers to return or exchange items within a specified period. This process usually involves logging into the customer account on the website, where one can find detailed instructions on how to initiate a return or exchange. Customers may need to print a return label, package the incorrect item securely, and include any required documentation that Rockport specifies. It is also advisable to keep a record of the return tracking information for reference until the return is processed. Customers should remember to act promptly, as the time frame for returns may be limited. In addition, it may be helpful to write down any specific details regarding the order to ensure that the correct item or size can be sent out without further delay. If any questions arise during this process, one can find specific contact information on the Rockport website to explore further assistance options. Overall, addressing the issue of receiving the wrong item or size can often be resolved efficiently through the company's established return policies....

Rockport.com typically does not offer an option to reserve items in-store before purchasing them online. The company focuses on providing To find accurate information about product availability or specific store policies, it is best to visit the current web page for details. If you are interested in a particular style or size, it is advisable to act promptly, as items can sell out quickly. Overall, exploring the options on Rockport.com can help in making informed purchasing decisions....