What is Qantas’s policy for lost or damaged baggage?

Qantas has a well-defined policy regarding lost or damaged baggage that aims to assist passengers promptly while adhering to international standards. In the event that a passenger's baggage is lost or damaged during their journey, Qantas encourages immediate reporting at the airport of arrival. It is important for passengers to visit the Qantas baggage service desk to lodge a report, providing necessary documentation such as the baggage claim tag and any relevant travel information. This step is crucial as it initiates the process for investigation and possible compensation. If a bag is declared lost, Qantas will typically provide an interim compensation for essential items while the search is conducted, and compensation may also be offered for permanent loss once the investigation is completed. The timeframe for considering a bag lost generally extends to twenty-one days after the initial report. For damaged baggage, passengers should ensure they report any damage at the airport before leaving the terminal. Qantas may repair the baggage or offer compensation based on their assessment of the situation. Detailed information about baggage policies, including how to initiate claims, is readily available on their official website. Passengers are advised to check the relevant section for the latest updates and specific procedures.