What is the policy for lost or delayed baggage?

Ethiopian Airlines has a comprehensive policy in place to address situations involving lost or delayed baggage. In the unfortunate event that a passenger's baggage does not arrive with them at their destination, Ethiopian Airlines strives to ensure that the matter is addressed promptly and efficiently. The airline typically allows passengers to report delayed baggage at the airport immediately after their arrival. This is often done at a special desk designated for handling baggage issues, where passengers can fill out a Property Irregularity Report, also known as a PIR. Once the report is submitted, Ethiopian Airlines will usually track the baggage using the details provided. The airline typically commits to keeping passengers updated on the status of their baggage and making arrangements for its delivery as soon as it is located. Compensation for delayed baggage may be available, particularly if the delay lasts beyond a specified timeframe, and this is commonly outlined in the airline’s policies. In cases where baggage is deemed lost after an extensive search period, Ethiopian Airlines usually follows a claims process that allows affected passengers to file for compensation. Passengers are encouraged to keep documentation related to their travel and baggage claim, as this can be crucial in the event of loss or damage. For the most current and detailed information on their baggage policy, it is advisable for passengers to check Ethiopian Airlines’ official website.