What services are available for passengers with disabilities?

Asked 5 months ago
Qantas Airlines offers a range of services designed to assist passengers with disabilities, ensuring a more comfortable and accessible travel experience. For those needing assistance, Qantas recommends notifying them at least 48 hours prior to the flight. This allows the airline to make the necessary arrangements to accommodate specific needs. At the airport, Qantas provides wheelchair assistance and other mobility aids, accessible check-in counters, as well as designated seating areas to facilitate movement. Passengers with disabilities can also benefit from priority boarding to make the boarding process smoother. Onboard, Qantas offers a variety of services, including accessible lavatories on their aircraft for those who require them. Cabin crew members are trained to assist passengers with disabilities during the flight, whether it involves providing additional support or catering to specific dietary needs. For passengers who are deaf or hard of hearing, Qantas provides several options, such as in-flight safety information in written form, and the ability to communicate important information through flight attendants. Additionally, there are provisions for visually impaired passengers, including assistance upon request. It is always advisable for passengers to review the tools and resources available on the current Qantas website for the most updated information and specific details regarding the services available for passengers with disabilities.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 4, 2025

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