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OrientalTrading.com Customer FAQ

Top Answers & How-to Guides

What is OrientalTrading.com's Phone Number?

The question we are asked most often is about how to talk to OrientalTrading.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your privacy policy?

OrientalTrading.com values the privacy of its customers and has implemented a privacy policy that outlines how it collects, uses, and When customers make purchases or interact with the website, Oriental Trading collects certain personal information, such as names, addresses, email addresses, and payment information. This information is necessary for processing orders, fulfilling customer requests, and providing services. The company may also collect non-personal information, including browsing habits and demographic data, which helps improve customer experience and target marketing efforts. The privacy policy indicates that Oriental Trading does not sell or rent personal information to third parties. However, it may share information with trusted service providers who assist with order fulfillment, payment processing, and marketing services, always ensuring that these third parties uphold similar privacy standards. Customers are informed about their rights with respect to their personal data, including the option to access, correct, or delete their information. Oriental Trading also employs security measures to protect customer information from unauthorized access or misuse. These measures include encryption, secure servers, and regular security assessments. For anyone interested in reading the full privacy policy and understanding the specific details about data practices, it is advisable to visit the relevant section on the OrientalTrading.com website. There, customers can find comprehensive information about how their privacy is safeguarded and any updates that may occur to the policy in the future. It is always important for customers to stay informed about how their personal information is treated by any organization they interact with....

What is the Oriental Trading Rewards Program?

The Oriental Trading Rewards Program is a benefit designed to enhance the shopping experience for customers of OrientalTrading.com. Members of the Rewards Program typically receive additional perks, such as exclusive promotions and special offers that are not available to non-members. The program is free to join, making it accessible to anyone who shops at Oriental Trading. Sign-up can usually be completed easily online, and customers can begin earning points immediately upon joining. It is important for customers to review the terms and conditions associated with the Rewards Program, as there may be specific details regarding eligible purchases and point expiration. For customers who frequently purchase party supplies, gifts, or classroom materials, the Rewards Program can provide significant value, allowing them to save on future purchases. To find the most up-to-date information about the Rewards Program, including how to sign up and details on earning and redeeming points, it is advisable to check the current web page of OrientalTrading.com....
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Ordering and Shipping

How do I place an order?

Placing an order on OrientalTrading.com is a straightforward process, designed to ensure a smooth shopping experience. First, a customer Once a customer identifies a desired item, they simply click on the product for more details. From there, it is necessary to select any specific options such as size, color, or quantity, and then add the item to the shopping cart. When ready to check out, customers can review their cart to ensure all desired items are included. The next step is to proceed to the checkout page, where providing shipping information and billing details is required. A customer may also be prompted to create an account or log in if they have one. After confirming the order details and submitting payment information, the order will be placed. For further assistance or specific inquiries during the ordering process, looking at the contact information on the website may be helpful....
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Can I cancel or modify my order?

OrientalTrading.com understands that situations may change after an order is placed, and customers occasionally need to cancel or modify...
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How long does shipping take?

Shipping times for orders placed with OrientalTrading.com can vary based on several factors, including the shipping method selected It is important to note that the delivery timeframe may also be influenced by holidays or peak shopping seasons, during which shipping may be delayed due to increased demand. Oriental Trading Company, Inc. strives to process orders promptly, and customers are encouraged to refer to the shipping options provided during the checkout process for the most accurate estimates regarding their specific order. Additionally, customers have the flexibility to select their preferred shipping method at the time of purchase, allowing them to choose the option that best meets their needs in terms of speed and cost. For more detailed information on shipping times, customers may want to check the relevant section of the current Oriental Trading web page or consult any updates related to shipping policies that may be available there....
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Do you offer international shipping?

OrientalTrading.com specializes primarily in serving customers within the United States. However, they do provide limited international Customers who are interested in ordering from outside the United States should carefully review the shipping and delivery information available on the website. This section will contain the most up-to-date details regarding shipping policies, including any restrictions or additional fees that may apply for international orders. If customers have specific questions or require assistance with an international order, they may find helpful information directly on the website. It is advisable to look at the contact section for additional support or inquiries. Overall, while OrientalTrading.com does offer some international shipping options, it is recommended that customers familiarize themselves with the terms and conditions applicable to their particular situation before placing an order....
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Can I track my order?

Yes, customers can typically track their orders placed through OrientalTrading.com. Once an order has shipped, customers receive a...
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Payments and Discounts

What payment methods do you accept?

OrientalTrading.com offers a variety of payment methods to accommodate their customers' needs. Typically, they accept major credit...
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Do you offer bulk discounts?

Oriental Trading does indeed offer bulk discounts on many items available in their catalog. When customers purchase larger quantities...
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Are there any sales or promotions currently running?

OrientalTrading.com frequently offers various sales and promotions to help customers save on their purchases. These promotions can To find the most current sales, it is best to visit the homepage of OrientalTrading.com, where they typically highlight ongoing promotions prominently. Subscribers to their newsletter might also receive exclusive deals and information on upcoming sales events, so keeping an eye on email communications can be beneficial. Additionally, many promotions might come with specified dates or limited quantities, so checking regularly ensures that customers do not miss out on any great deals available. Please take a moment to visit the website for the latest updates and further details on any special offers....
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Are there any restrictions on using promotional codes?

Promotional codes at OrientalTrading.com typically come with specific terms and conditions that users should be aware of before applying...
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Returns and Issues

What is your return policy?

Oriental Trading Company has a return policy that is designed to make the process as simple and convenient as possible for its customers. When customers decide to return an item, they are usually required to provide proof of the purchase, which can be facilitated by retaining receipts or confirmation emails. It is advisable that items being returned are in their original packaging, as this helps ensure that the return process goes smoothly. For certain items, especially personalized or custom products, the return policy may be different, and such items may not be eligible for return unless there is a defect or an error on the part of the company. In the case of damaged or defective items, customers may be entitled to a full refund or a replacement. Overall, if you are considering a return, it is worthwhile to check the current web page dedicated to the return policy, as it provides further details, including specific exceptions and instructions on how to initiate a return. This way, customers can navigate the process more effectively and find the information they need regarding their specific situation....
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What if I received the wrong item in my order?

If a customer receives the wrong item in their order from OrientalTrading.com, they can take the necessary steps to address the situation. Usually, customers are encouraged to gather all pertinent information, such as order numbers and any other relevant details regarding the incorrect item received. This information can facilitate the process when addressing the issue. In some cases, the company may offer a pre-paid return shipping label for incorrect items, or they might outline alternative return methods. While it is not advisable to contact OrientalTrading.com directly, checking the website will provide the most accurate and up-to-date information regarding returns and exchanges....
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Account and Privacy

What is your privacy policy?

OrientalTrading.com values the privacy of its customers and has implemented a privacy policy that outlines how it collects, uses, and When customers make purchases or interact with the website, Oriental Trading collects certain personal information, such as names, addresses, email addresses, and payment information. This information is necessary for processing orders, fulfilling customer requests, and providing services. The company may also collect non-personal information, including browsing habits and demographic data, which helps improve customer experience and target marketing efforts. The privacy policy indicates that Oriental Trading does not sell or rent personal information to third parties. However, it may share information with trusted service providers who assist with order fulfillment, payment processing, and marketing services, always ensuring that these third parties uphold similar privacy standards. Customers are informed about their rights with respect to their personal data, including the option to access, correct, or delete their information. Oriental Trading also employs security measures to protect customer information from unauthorized access or misuse. These measures include encryption, secure servers, and regular security assessments. For anyone interested in reading the full privacy policy and understanding the specific details about data practices, it is advisable to visit the relevant section on the OrientalTrading.com website. There, customers can find comprehensive information about how their privacy is safeguarded and any updates that may occur to the policy in the future. It is always important for customers to stay informed about how their personal information is treated by any organization they interact with....
Read more

What is the Oriental Trading Rewards Program?

The Oriental Trading Rewards Program is a benefit designed to enhance the shopping experience for customers of OrientalTrading.com. Members of the Rewards Program typically receive additional perks, such as exclusive promotions and special offers that are not available to non-members. The program is free to join, making it accessible to anyone who shops at Oriental Trading. Sign-up can usually be completed easily online, and customers can begin earning points immediately upon joining. It is important for customers to review the terms and conditions associated with the Rewards Program, as there may be specific details regarding eligible purchases and point expiration. For customers who frequently purchase party supplies, gifts, or classroom materials, the Rewards Program can provide significant value, allowing them to save on future purchases. To find the most up-to-date information about the Rewards Program, including how to sign up and details on earning and redeeming points, it is advisable to check the current web page of OrientalTrading.com....
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How can I view my order history?

To view your order history on OrientalTrading.com, you will need to log into your account. Once you are logged in, there should be...
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Can I set up a business account with Oriental Trading?

Oriental Trading does offer options for businesses looking to set up accounts. A business account can provide various benefits, such...
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Help me with my OrientalTrading.com customer service issue

Ask any question you have about OrientalTrading.com customer service. We will do our best to get you answers right away.
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