What is your return policy?

Oriental Trading Company has a return policy that is designed to make the process as simple and convenient as possible for its customers. Generally, the company allows returns for items that are unused and unopened within a set period after the purchase date. This standard return window is typically thirty days, but it is always recommended for customers to refer to the exact terms specified on the website for the most current information. When customers decide to return an item, they are usually required to provide proof of the purchase, which can be facilitated by retaining receipts or confirmation emails. It is advisable that items being returned are in their original packaging, as this helps ensure that the return process goes smoothly. For certain items, especially personalized or custom products, the return policy may be different, and such items may not be eligible for return unless there is a defect or an error on the part of the company. In the case of damaged or defective items, customers may be entitled to a full refund or a replacement. Overall, if you are considering a return, it is worthwhile to check the current web page dedicated to the return policy, as it provides further details, including specific exceptions and instructions on how to initiate a return. This way, customers can navigate the process more effectively and find the information they need regarding their specific situation.