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Nasty Gal Customer FAQ

Top Answers & How-to Guides

How do I Contact Nasty Gal Customer Service?

The question we are asked most often is about how to talk to Nasty Gal customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I unsubscribe from your newsletter?

To unsubscribe from the Nasty Gal newsletter, you will typically find an unsubscribe link located at the bottom of one of the emails...

Can I change or cancel my order?

Nasty Gal understands that sometimes customers may need to change or cancel their orders. However, it is important to note that once To assist customers, Nasty Gal recommends checking their order confirmation email for specific guidance on order changes or cancellations. Often, there will be information provided regarding any time limits or conditions that may apply. Customers can also find relevant policies on the official Nasty Gal website, which outlines the order change and cancellation process in detail. Ultimately, the best approach is to act swiftly if a change is necessary, as quick action will increase the likelihood of a successful modification or cancellation. Be sure to review the policies carefully for any additional details that may be helpful....
Ask any question you have about Nasty Gal customer service, get an answer now.

Recent Nasty Gal Customer Questions

I ordered size 6 and they’re sending me size 10

We're sorry to hear about the mix-up. We suggest that you initiate a return for the incorrect item you received. Nasty Gal provides easy returns and you should be able to return the incorrect size and re-order the correct size. Make sure to double check your size before placing the order to prevent any future mix-ups. We apologize for any inconvenience this may have caused.
Asked Jun 4, 2024 4:14 PM

Help me with my Nasty Gal customer service issue

Account Management

How can I unsubscribe from your newsletter?

To unsubscribe from the Nasty Gal newsletter, you will typically find an unsubscribe link located at the bottom of one of the emails...

Can I change or cancel my order?

Nasty Gal understands that sometimes customers may need to change or cancel their orders. However, it is important to note that once To assist customers, Nasty Gal recommends checking their order confirmation email for specific guidance on order changes or cancellations. Often, there will be information provided regarding any time limits or conditions that may apply. Customers can also find relevant policies on the official Nasty Gal website, which outlines the order change and cancellation process in detail. Ultimately, the best approach is to act swiftly if a change is necessary, as quick action will increase the likelihood of a successful modification or cancellation. Be sure to review the policies carefully for any additional details that may be helpful....

Shipping Information

Do you offer international shipping?

Nasty Gal does offer international shipping to a variety of countries around the globe. Customers outside of the United States can When browsing the Nasty Gal website, customers should pay attention to any specific shipping policies highlighted for international orders. These policies will provide information on delivery times and any restrictions that may apply to certain items. It is also advisable for customers to review the shipping options available during checkout to ensure they select the most suitable method for their needs. For the most accurate and current information regarding international shipping, one can refer to the Shipping Information section located on the Nasty Gal website. This section typically outlines all necessary details, including potential costs and estimated delivery times....

How long does delivery take?

The delivery time for orders from Nasty Gal can vary depending on several factors, including the shipping method chosen and the destination...

Can I track my order?

Yes, customers can track their orders placed through Nasty Gal. Once an order is shipped, Nasty Gal typically provides a tracking number...

Returns and Exchanges

Can I return my order?

Yes, it is possible to return an order to Nasty Gal, provided that the items meet certain conditions. Generally, Nasty Gal accepts...

What is your return policy?

Nasty Gal offers a flexible return policy to ensure customer satisfaction. Generally, items purchased can be returned within a specified To initiate a return, customers are usually required to follow specific steps, such as filling out a return form and obtaining a return authorization. It is advisable to pack the items securely and utilize a trackable shipping service to ensure that the return is successfully processed. For those interested in international returns, it is important to consult the specific guidelines provided by Nasty Gal, as there may be different procedures. To find the most current information regarding the return policy, it is recommended to visit the Nasty Gal website. On the site, customers can find comprehensive details, including any updates or changes that may have occurred. Moreover, there may be contact information available for further inquiries....

How do I know if an item is eligible for return?

To determine if an item is eligible for return at Nasty Gal, it is important to review the return policy outlined on their official When checking the eligibility of an item, it is advisable to look for tags and original packaging. Items should be in their original condition, with all tags attached, to qualify for a return. Nasty Gal may require you to fill out a returns form, which can generally be found on their website. For comprehensive details and any updates regarding specific items or categories, visiting the current web page for the most accurate return policy information is highly recommended. This will ensure you have the latest guidelines and understand the specific conditions that apply to your potential return....

Can I exchange my item for a different size or color?

Nasty Gal typically allows customers to exchange items for a different size or color, provided that the items are eligible for return. To exchange an item, customers usually need to follow the instructions outlined on the Nasty Gal website regarding returns and exchanges. This may involve submitting a return request and selecting the new size or color desired. Customers may also need to return the original item before receiving the replacement. For the most accurate and up-to-date information regarding the exchange process, including any specific conditions or time limits, it is advisable to refer to the current web page on exchanges. This will provide all the necessary details customers need to make an exchange smoothly....

What should I do if my order arrives damaged?

If your order from Nasty Gal arrives damaged, it is important to take the right steps to address the situation. First, assess the damage Next, you should refer to Nasty Gal's website for their specific return policy and procedures regarding damaged goods. Generally, Nasty Gal has guidelines in place for reporting such issues. Look for information that outlines how to submit a claim or request a replacement or refund. It is also advisable to act swiftly, as there may be time limits for reporting damage. Ensure that you provide all necessary information, including your order number and details about the damage, when following the outlined steps. By doing so, you will help to expedite the resolution process and ensure that you receive a satisfactory outcome....

Payment and Orders

What payment methods do you accept?

Nasty Gal offers a variety of payment methods to cater to the needs of its customers. Typically, they accept major credit and debit...

Do you offer gift cards?

Nasty Gal offers gift cards for customers who wish to give the gift of fashion to their friends and loved ones. These gift cards are...

Product Availability

Do you have a size guide?

Nasty Gal provides a comprehensive size guide to assist customers in selecting the appropriate sizes for their garments. The size guide...

Are all items on your website in stock?

Nasty Gal's website features a wide array of trendy clothing and accessories, but not all items may be in stock at all times. Inventory...

Do you offer price matching?

Nasty Gal does not typically offer a price matching policy. The company's pricing is determined based on various factors such as collection,...
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