What should I do if my order arrives damaged?

If your order from Nasty Gal arrives damaged, it is important to take the right steps to address the situation. First, assess the damage to the item. Take clear photographs that capture both the damaged item and any packaging that may also be affected. This documentation can be useful when seeking a resolution. Next, you should refer to Nasty Gal's website for their specific return policy and procedures regarding damaged goods. Generally, Nasty Gal has guidelines in place for reporting such issues. Look for information that outlines how to submit a claim or request a replacement or refund. It is also advisable to act swiftly, as there may be time limits for reporting damage. Ensure that you provide all necessary information, including your order number and details about the damage, when following the outlined steps. By doing so, you will help to expedite the resolution process and ensure that you receive a satisfactory outcome.