How Do I Dispute a Charge with Lyft?

In a nutshell: Lyft charges can arise for various reasons, including altered routes, cleaning fees, and even charges for rides not taken. If you encounter an issue, you can dispute it through the Lyft app or website, noting that "pending" transactions are temporary holds and cannot be disputed. Actual

Introduction

There are a lot of reasons why you might be charged by Lyft for something that you think you should not have been charged for. The Lyft driver might have gone past your exit or taken an indirect route. You might have been charged for cleaning or damage that were not your fault. You might even see a charge on your account for a ride you never took. If you have an issue with a Lyft charge, you need to learn how to dispute a charge with the company.

What You'll Need

Please note that transactions marked as "pending" are not charges. Instead, they are temporary holds on your account placed there buy the Lyft corporation as part of a test to make sure that your payment method works. You cannot dispute these transactions. Instead, they will either disappear or be refunded to your account in five to seven business days. These pending transactions are placed whenever you open an account, change your payment method, request a ride, change your destination, add a stop, or rent a bike or scooter.You should also note that your actual charge may be higher than the price you were quoted up front. This can occur if the ride takes significantly longer than anticipated, if you add stops to the ride, if you change the ride's destination, or if you wait ten or more seconds after getting the upfront price before requesting the ride.You can be charged for a ride that the driver canceled if the driver arrived to pick you up and waited at least the mandated time without you showing up. These charges cannot be disputed.If the dispute does not get resolved to your satisfaction, you can still apply to get the dispute resolved through binding arbitration, as described in the Lyft agreement. By using Lyft's services, you are agreeing to these terms.

Open the Lyft app and log into your account.

To open a dispute on the company's website, skip to step 7.

How Do I Dispute a Charge with Lyft? (Step 1)

Go to the main menu.

Tap on the "Ride history" option.

Tap on the ride that has the charge you wish to dispute.

Tap on the Get Help button at the bottom of the screen.

Follow the prompts to finish filing your dispute.

Once you file the dispute, Lyft will begin investigating your claims. The amount of time this will take will vary depending on circumstances.

Go to the Lyft home page.

How Do I Dispute a Charge with Lyft? (Step 7)

Click on the Log In button in the upper right corner of the screen to log in to your account.

How Do I Dispute a Charge with Lyft? (Step 8)

Go the charge disputation page.

Lyft charge disputation page

Follow the prompts to finish filing the dispute.

Conclusion

If you have any questions about the dispute, or need to give Lyft more information, you should contact a Lyft customer support representative. Although the company does not offer a phone-based customer service, they do have online customer support options.

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