Recent Ikea Customer Questions
Can I make a purchase at the store and pickup later
Yes, you can make a purchase at the store and choose to pick it up later. Many IKEA locations offer a click and collect service, allowing you to reserve items online and pick them up in-store at a later time. Please check the specific procedures at your local IKEA for details on availability and policies.
Asked Oct 15, 2025 10:07 AM
Request a refund after receiving a broken plant pot
If you received a broken plant pot, you can request a refund by visiting the returns section of the Ikea website or through the specific process outlined for returns in your country. Typically, this involves providing your order details and evidence of the issue, such as photographs. Be sure to follow all instructions to ensure your refund request is processed smoothly.
Asked Sep 19, 2025 5:12 PM
Am I able to cancel an item that has not been delivered yet?
Yes, you can cancel an item that has not been delivered yet. To cancel, visit your order details on the Ikea website or app, where you will find the option to cancel your order if it’s eligible. Make sure to check the specific cancellation policy for any terms that may apply.
Asked Aug 24, 2025 3:42 AM
How do I access design, planning and installation services?
Ikea offers design, planning, and installation services through their stores and website. You can begin by visiting the services section of the Ikea website to explore available options. In-store, you can schedule an appointment with a specialist who will assist you in planning your space according to your needs. There may also be online tools available that help you visualize your space before starting the installation process.
Asked Jul 6, 2025 1:25 AM
need farlov seat cushion replacement
Unfortunately, Ikea does not sell separate Farlov seat cushion replacements. If you have wear and tear or damage on your Farlov seat cushion, you may need to consider purchasing a whole new Farlov sofa or armchair. Alternatively, you can also look for third-party vendors or companies and check if they sell replacement cushions that fit Ikea furniture, including the Farlov series.
Asked May 15, 2024 2:25 PM
Help me with my Ikea customer service issue
Order Tracking and Issues
How Do I Track My Ikea Order?
When you place an order from IKEA, they will provide you with an order tracking number. However, it may take some time for the tracking...
Can I change or cancel my Ikea order after it has been placed?
Once an order is placed with Ikea, the ability to change or cancel it can depend on several factors, including the status of the order
To initiate a change or cancellation, customers are advised to refer to the specific policies outlined on the Ikea website. There, detailed information about the procedures for various types of orders can be found. It is important for customers to act quickly, as timely requests can influence the ability to accommodate changes or cancellations.
For further assistance, customers may also find useful information on how to manage their orders and potential options through their online account. If there are specific questions or unique situations, customers might benefit from checking the current web page for additional contact information or support resources....
Policies and Services
What is Ikea's return policy?
Ikea has a customer-friendly return policy designed to ensure satisfaction with their products. Generally, customers can return items
Items that are returned must be in their original condition and packaging, meaning they should be unused and unassembled. Some exceptions apply, such as for certain items like mattresses and bed linens, which may have a different return policy due to hygiene reasons. It is also noteworthy that Ikea does not accept returns on custom-made products, as these are created specifically to meet individual customer specifications.
For customers who prefer to initiate a return, it is advisable to visit the specific Ikea store where the purchase was made. While Ikea's website offers detailed information, including potential changes to the return policy, it is wise to consult the current webpage for the latest updates and guidelines. This ensures that customers have the most accurate information before proceeding with a return....
What are the accepted payment methods at Ikea?
Ikea offers a variety of payment methods to accommodate the diverse preferences of its customers. Customers can typically pay using
Furthermore, it is common for Ikea to accept gift cards, which can be a great choice for those looking to provide or receive furniture as a present. Some stores might also offer financing options to help customers manage larger purchases. To find the most accurate and updated information regarding accepted payment methods, it is advisable to check the current web page specific to the Ikea location you intend to visit....
Does Ikea offer installation services?
Ikea does offer installation services for many of their products, which can greatly enhance the customer experience. Shoppers can typically
It is important for customers to check the specific offerings available in their region, as availability can vary. Additionally, users often have the option to choose whether they want to opt for installation at the time of purchase. For those interested in these services, visiting the relevant section of the Ikea web page can provide up-to-date information and guidelines on how to arrange for installation, including any associated costs....
What is Ikea's warranty policy?
Ikea has a warranty policy that is designed to provide customers with assurance regarding the quality and durability of their products.
The warranty usually covers manufacturing defects in materials and workmanship, but it does not extend to damages resulting from misuse or accidental damage. It is important for customers to retain their receipt or proof of purchase, as this may be required when claiming warranty service.
Ikea encourages customers to review the warranty terms that come with individual products, as there may be variations or specific conditions associated with certain items. This information can usually be found on the product packaging or on Ikea's website. Customers can refer to the current web page for additional details about the warranty policy or specific terms related to their purchased items....
Does Ikea offer assembly services for purchased items?
Ikea does provide assembly services for many of its products. This service is designed to assist customers who may prefer professional
The assembly service is performed by trained professionals who ensure that items are put together correctly and efficiently. Customers who are interested in this service should be aware that there may be additional fees associated with it.
For more detailed information about the availability and cost of assembly services, it is a good idea to visit the current Ikea website or check your local Ikea store for specifics related to your region....
What is Ikea's policy on damaged or defective items?
Ikea has a comprehensive policy regarding damaged or defective items. If a customer receives a product that is damaged or defective,
In general, customers can seek a full refund, exchange, or replacement for the item. If the customer purchased the item from an Ikea store, it is recommended to return to the same location, bringing the receipt or proof of purchase. For online purchases, customers can often return damaged items by following the guidelines provided on the Ikea website.
Ikea strives to ensure customer satisfaction, and as part of their policy, they may request details about the damage, such as photographs, to help expedite the process. For the most accurate and specific information regarding the return of damaged or defective items, customers may want to consult the relevant section on the current Ikea website....
Does Ikea offer shipping services for online orders?
Ikea does provide shipping services for online orders, allowing customers to have their purchased items delivered directly to their
In addition, Ikea often includes choices for curbside pickup, which allows customers to conveniently collect their orders at their nearest Ikea location without going inside the store.
To find the most accurate and current information regarding shipping costs, delivery times, and the specific options available for online orders, it is best to visit the Ikea website. This will offer comprehensive details tailored to your area and preferences....