What is Ikea's policy on damaged or defective items?

Ikea has a comprehensive policy regarding damaged or defective items. If a customer receives a product that is damaged or defective, they can typically initiate a return or exchange process. The first step is to keep the item as well as the original packaging and any included components, as these may be needed to process the return. Customers usually have a limited time frame within which to report the issue, often within a few months of purchase. In general, customers can seek a full refund, exchange, or replacement for the item. If the customer purchased the item from an Ikea store, it is recommended to return to the same location, bringing the receipt or proof of purchase. For online purchases, customers can often return damaged items by following the guidelines provided on the Ikea website. Ikea strives to ensure customer satisfaction, and as part of their policy, they may request details about the damage, such as photographs, to help expedite the process. For the most accurate and specific information regarding the return of damaged or defective items, customers may want to consult the relevant section on the current Ikea website.