What is Ikea's return policy?

Asked 2 years ago
Ikea has a customer-friendly return policy designed to ensure satisfaction with their products. Generally, customers can return items within ninety days of purchase. To facilitate a return, it is important to have the original receipt or proof of purchase. This helps streamline the process and ensures a smoother return experience. Items that are returned must be in their original condition and packaging, meaning they should be unused and unassembled. Some exceptions apply, such as for certain items like mattresses and bed linens, which may have a different return policy due to hygiene reasons. It is also noteworthy that Ikea does not accept returns on custom-made products, as these are created specifically to meet individual customer specifications. For customers who prefer to initiate a return, it is advisable to visit the specific Ikea store where the purchase was made. While Ikea's website offers detailed information, including potential changes to the return policy, it is wise to consult the current webpage for the latest updates and guidelines. This ensures that customers have the most accurate information before proceeding with a return.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 2, 2025

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