What is DPD's policy on returning packages?

Asked 2 years ago
DPD's policy on returning packages generally allows customers to return items they have received, but the specific procedure may vary depending on the merchant's return policy. It is essential for customers to understand that DPD itself is a delivery service and does not manage the return policies of individual retailers or sellers. Typically, when a return is necessary, customers should check the guidelines provided by the seller, which often include instructions for packaging the item, obtaining a return label if necessary, and specifying a return address. Once the package is ready for return, DPD usually offers options for collection or drop-off at designated locations. Customers can track the return parcel through DPD's tracking system, allowing them to stay updated on the return process. For more precise information on return options, customers are encouraged to refer to DPD's official website, as it may contain additional resources and guidelines tailored to specific scenarios. Each return may have different regulations based on the items and sellers involved, so it is wise to keep this in mind when planning a return.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 15, 2025

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