What is DPD's policy on lost packages?

DPD's policy on lost packages is designed to provide clarity and assistance to customers facing this situation. When a package is reported as lost, the process typically begins with the customer providing relevant information, such as the tracking number and details about the shipment. DPD takes such reports seriously and will initiate an investigation to ascertain the whereabouts of the package. During this process, they will communicate with their network and drivers to gather more information. If a package is confirmed lost after a thorough investigation, DPD usually offers a compensation process based on their terms and conditions. The amount of compensation may vary depending on factors such as the type of service used and the specific details of the shipment. It is important to note that customers may be required to submit a claim within a defined period after the loss is reported. For the most current information about DPD's policies, including compensation details and claim procedures, it is always advisable to check the official DPD website. This can provide customers with updated guidelines and advice on how to handle lost packages effectively.