What happens if I am not available to receive my DPD delivery?

Asked 2 years ago
If a recipient is not available to receive their DPD delivery, the courier typically follows a specific protocol. Initially, the delivery driver will make an attempt to deliver the parcel at the designated address. If no one is available to accept the package, the driver may leave a delivery note outlining the details of the attempt. This note usually provides information on how to reschedule the delivery or may inform the recipient of the nearest collection point where the parcel can be picked up. In some cases, DPD may attempt to deliver the parcel again on the next working day or according to a specified schedule. The recipient might also have the option to arrange for the parcel to be delivered to a different address or to a safe place if such options are available during the online delivery process. It is advisable for recipients to check their current DPD webpage for specific policies and procedures related to missed deliveries and additional options that may be available to them.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 15, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact DPD?

If you need to talk to DPD customer service, now that you have the answers that you needed, click the button below.
Contact DPD

DPD

Find a list of many popular DPD questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
DPD Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!