What is your return policy?

Charles & Colvard, Ltd. has a return policy in place to ensure that customers are satisfied with their purchases. Generally, customers can return items within a specified period from the date of delivery. This time frame typically allows for returns of unworn and undamaged pieces, provided that all original packaging and documentation are included. If a customer decides to return an item, it is important to follow the instructions provided by the company for the return process. Refunds for returned items are often processed in the same manner as the original payment method, although the time it takes to receive the refund may vary based on the bank or payment service used. It is recommended to keep track of the return shipment until confirmation of receipt is made by the company. For the most accurate and up-to-date information regarding the return policy, it is advisable to refer to the current web page related to returns on the Charles & Colvard website. This will provide detailed instructions and any specific conditions that may apply to particular items or promotions.