What is your return policy?

Charles & Marie has a return policy designed to provide customers with flexibility and confidence in their purchases. Generally, the policy allows customers to return items within a specific time frame from the date of purchase. Typically, items should be returned in their original condition, including packaging and any accompanying accessories, to ensure that they qualify for a full refund. There may be specific categories of products, such as personalized or custom items, that are not eligible for returns due to their unique nature. It is important for customers to carefully review the product descriptions and return policy for these special items prior to making a purchase. To initiate a return, customers are generally required to follow a specific set of instructions outlined on the Charles & Marie website. This usually involves providing the order number and reason for the return, which helps in processing the return more smoothly. Refunds are typically processed back to the original payment method once the returned items are received and inspected. Customers should anticipate a certain processing time for their refunds to be reflected in their accounts. For the most precise and up-to-date information regarding the return policy, customers are encouraged to review the policy on the Charles & Marie website. This ensures that they have the latest details, including any potential changes or updates that may have been made recently.