Charles & Colvard, Ltd. Customer FAQ

Determining your ring size can be accomplished through several methods. One common approach is to visit a local jeweler who can measure You can also reference a ring size chart available on the internet. If you own a ring that fits you well, you could measure its inner diameter with a ruler to determine the size as well. It is important to consider that your fingers can change size due to temperature, so you may want to measure your finger when it is at a normal temperature. For the most accurate results, it may be beneficial to try multiple methods and compare the results....

Yes, customers can indeed customize their Moissanite jewelry when working with Charles & Colvard, Ltd. They offer a variety of options...

Moissanite and diamonds are both beautiful gemstones, but they possess distinct differences in terms of composition, appearance, and One of the most noticeable differences is how they refract light. Moissanite has a higher refractive index than diamond, which results in more brilliance and a fiery display of color. This means that moissanite often appears to have a greater sparkle, exhibiting more colorful flashes of light compared to the classic brilliance of a diamond. Additionally, while diamonds are measured on the Mohs scale of mineral hardness at a score of ten, moissanite follows closely behind with a hardness rating of nine and a half. This makes moissanite an excellent choice for everyday wear, as it is highly durable. Finally, the cost is another significant difference. Moissanite is generally far more affordable than diamonds, making it an appealing option for those seeking a stunning gemstone without the high price tag. For current and detailed information, the official website of Charles & Colvard offers a wealth of resources to explore the characteristics of both gemstones....

Moissanite is often considered a more sustainable option compared to traditional gemstones. This is primarily because it is lab-created, Charles & Colvard, Ltd. is known for producing high-quality moissanite, contributing to the sustainability and ethical sourcing of gemstones. The processes involved in manufacturing moissanite are designed to reduce waste and energy consumption, making it a more environmentally friendly choice. Additionally, choosing moissanite over mined diamonds can also have ethical implications, as it eliminates concerns related to the mining industry, such as labor practices and conflict minerals. For those interested in sustainable luxury, moissanite by Charles & Colvard ticks many boxes, offering beauty and brilliance while being conscientious about environmental and ethical factors. More information about moissanite and its sustainability can be found on their official website....

Caring for Moissanite jewelry is quite simple, and maintaining its brilliance and beauty requires only a few basic steps. Moissanite, It is advisable to clean Moissanite jewelry regularly to remove oils, dirt, and built-up residue. Using a mild soap and warm water solution with a soft cloth or brush is an effective cleaning method. It is important to avoid harsh chemicals, especially those found in household cleaning products, as they can dull the stone's luster and damage the setting. When storing Moissanite pieces, keeping them in a separate compartment or a soft pouch will help prevent scratches from other jewelry. Avoid exposing Moissanite to extreme temperatures or sudden changes in temperature, as this could affect the setting. For further details or specific care instructions, it may be beneficial to refer to the current web page associated with Charles & Colvard, as they may provide additional guidance and support for Moissanite jewelry owners....

Charles & Colvard, Ltd. does indeed offer a warranty for their moissanite products. The warranty typically covers defects in materials...

Charles & Colvard provides certificates of authenticity for their Moissanite products. Each piece of Moissanite, especially those that...

Charles & Colvard, Ltd. has a return policy in place to ensure that customers are satisfied with their purchases. Generally, customers Refunds for returned items are often processed in the same manner as the original payment method, although the time it takes to receive the refund may vary based on the bank or payment service used. It is recommended to keep track of the return shipment until confirmation of receipt is made by the company. For the most accurate and up-to-date information regarding the return policy, it is advisable to refer to the current web page related to returns on the Charles & Colvard website. This will provide detailed instructions and any specific conditions that may apply to particular items or promotions....

Charles & Colvard, Ltd. has a return and exchange policy for their Moissanite jewelry that allows customers to return items within It is advisable for customers to review the specific guidelines and requirements outlined in the return policy on the Charles & Colvard website. For those who wish to initiate a return or exchange, they can typically find the necessary steps and any additional details online. Customers should also consider that items that have been altered, resized, or damaged may not be eligible for return. For the most accurate information and current policies, visiting the official website can provide direct guidance....

Charles & Colvard, Ltd. does offer financing options to make purchasing their exquisite moissanite jewelry more accessible for customers....

Charles & Colvard, Ltd. does offer international shipping, catering to customers around the globe who wish to purchase their exquisite...

Charles & Colvard, Ltd. accepts a variety of payment methods to accommodate their customers' preferences. Commonly accepted options...

Charles & Colvard, Ltd. has established a clear shipping policy to ensure that customers receive their orders in a timely manner. Generally, For United States orders, standard shipping typically takes between three to five business days. Expedited shipping options are also available for customers who prefer to receive their items sooner. International shipping times can vary more significantly, often depending on customs processing, and may take longer than domestic shipping. It is important for customers to check the specifics during the checkout process to get the most accurate shipping information tailored to their location. Customers can also track their orders once they are shipped, which provides added transparency and peace of mind. For the most current information regarding shipping policies, it is advisable to visit the official Charles & Colvard website, where shipping details may be updated regularly....